The Courtney at Universal Boulevard Apartamentos

This apartment complex has an awful and illogical screening process for selecting applicants. I make about six times the rent and have 750+ credit score, they rejected me for one $60 charge from 2017 that I paid in full and showed them the receipt! They seem to be incapable of making very basic and easy applicant business decisions. Awful service and awful candidate screening policies.

Very dirty when moving in, trouble with getting in contact with office members, gate rarely works, and valet trash is not always guaranteed. I did not complain and always paid rent on time. When moving out, I did not receive security deposit back and was charged $25 with little to no explanation or response back from office members or the rental company. Very dissatisfied.

After residing here for years, I've become accustomed to disappointment. Ineffective managers, ignored complaints, and constant noise intrusions paint a grim picture of life at The Courtney. The latest episode? Forced TV blaring in an empty gym! This is just the latest example of their disregard for residents' well-being. Years of voicing concerns have been met with silence, and now even basic comforts like quiet enjoyment are sacrificed for nonsensical "policies." Do your research and choose a... community that values its residents and their peace of mind. Lee mas

This complex does not even deserve a star. I have lived here for 2 years and its been HORRIBLE from the beginning.
1. having neighbors that drink 24/7 and blast music and argue and abuse each other at night, overnight, mostly from 12am-3am that you can't even sleep because its so scary hearing all the noises, thinking the ceiling is going to cave in and you write multiple letters to the leasing office to complain and nothing is done.
2. I have constantly tried to email the leasing office or call... them about complaints and problems that I've had living here but NEVER have my emails been responded to, so if you like being ignored then go ahead.
3. DOG POOP EVERYWHERE! People here don't care about anybody and leave their dog poop everywhere ! I went to use the elevators one day and there was dog poop leading up to the elevator, DISGUSTING! theres just large amounts of dog poop everywhere so make sure you look at where you walk.
4. GYM EQUPTMENT RARELY WORKS
5. NO NOTICES OR UPDATES - when I first moved here, we would sometimes get emails of notices or events going on, now we get nothing, no updates on things, or notices about the complex and its very aggravating not knowing.
6. VALET TRASH - THEY NEVER COME WHEN THEY ARE SUPPOSED TO. we were told that they come at 8/9. I've had COUNTLESS days where they don't come till 12pm or 1pm or if they do come they always miss my trash, I would go out and see that everyone else trash was taken but mine, and of course I message the office about it to get some information and I got no response.
7. MAINTENANCE SUCKS : I can't even tell you how many times I've had to call maintenance because they never fixed the problem right the first time. I've had a maintenance guy come to fix something, say he was going to get an item to fix it and never came back. had another time when I was out and told them they could enter my apartment, got back home and noticed they never came and when I called the leasing office lady said that they would have to come Monday because the maintenance guy leaves at 3 ..... it was 12pm ....
8. AC IS ALWAYS LEAKING
9. if you do decide to move here, take pictures and videos of everything!!! I HAVE PROOF OF EVERYTHING THAT HAS BEEN HAPPENING HERE! I have video proof of all the noise complaints, all the emails that I have never gotten responses from, all the leaking, all the roach problems , dog poop problems ... EVERYTHING ! Lee mas

This is NOT your kind of your community,
- If you wouldn’t appreciate seeing frequent drug raids by the police in your community.
- If you wouldn’t appreciate rats parading in front of you while you are lying down by the pool.
- If you wouldn’t appreciate if your car was towed even though you had a parking pass.
- If you wouldn’t appreciate finding out that there were some hidden clauses on the 45th page of your lease that cost you an additional $150 a month.
- If you’d expect a smiling face... that is ready to serve you when you walk into the leasing office.
- If you wouldn’t appreciate a management staff that is “entitled” and has a bad attitude.
- If you wouldn’t appreciate if NONE of the treadmills was working in the gym.
- If you wouldn’t appreciate if the elevator in your building is out of operation for months at a time.
- If you wouldn’t appreciate paying for services you don’t receive, e.g., package service, valet trash.
- If you wouldn’t appreciate if the grills in the community NEVER worked.
- If you do not wish to pay 2 electric bills (your apartment + community).
- If you do not wish to pay 2 trash bills (valet trash + community trash).
Lee mas