10/1/24
: A Beautiful Disappointment
While Oasis at Mosspark's infrastructure dazzles, our experience with the office staff dimmed its shine. The service fell short of the professionalism and courtesy expected for such a community.
Access restrictions in social zones, while understandable, were handled inflexibly, leaving us feeling unwelcome with our young daughter 17 y/o. The promised complimentary wine was limited to "special events," adding to the disappointment.
Most concerning was the consistently rude and dismissive... demeanor of the office staff. Their communication lacked warmth and understanding, making us feel unheard. Attempts to offer feedback and find solutions were met with terse, dismissive responses.
It's unfortunate that such a beautiful community is marred by unprofessional service. While the infrastructure impresses, the lack of basic courtesy and problem-solving skills from the office staff impedes families like ours from fully enjoying the amenities and feeling valued.
For a respectful environment, I suggest reaching out directly to the community manager or the real estate company. I hope highlighting this experience contributes to a positive change in service culture, ensuring all residents feel welcome and appreciated within this beautiful community
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