20/4/20
Definitely Not Luxury
Moved in late November 2019. Had maintenance issues the first week with clothes dryer and toilet flushing. Took two months, 3 more requests and management approval, to finally get a dryer that would dry clothes. Now have a neighbor and his son who stomp on the floor, jump off the spiral staircase on the the floor until midnight, 1 or 2 in the morning. When I sent an emailed the office they said that they talked to them and then their suggestion was for us to move to a 2nd floor apartment so we... would not hear it.
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2 personas encontraron esto útil
Administrador de la propiedad en The Palmer respondió a esta revisión
Tony, we're sorry that our maintenance service has fallen short and that you've been contending with frustrations stemming from your neighbors. Still, we appreciate your feedback, as it allows us to pinpoint areas where added attention may be... necessary. Our team strives on a daily basis to provide our residents with a living experience that's both comfortable and welcoming. Please be assured we are committed to addressing any and all issues raised by our residents. Kindly contact us at 407.275.9095 or HeritageEstates@ZRSmanagement.com so that we may have an opportunity to regain your confidence. Thank you.
