The Laurels at Jacaranda

I love living at the Laurels! The whole staff is great here and the facilities management is top notch! If there is ever a problem, it is fixed within hours. They keep the grounds maintained and beautiful. I moved here because of the nature, there are so many large mature trees and a beautiful lake. It is also a safe community with great people. I now understand why they have residents here who have lived here for 10+ years! I have been here for four years myself!

Very happy with my new apartment, Kali was super helpful and patient with me during the whole process. Super smooth move in.

This community is lacking great management. The gate that is suppose to be keeping the community secure has been broke for years and the sign was ran over but no one never fixed.

Dog poop is always in the grass, on the stairs, in front of the apartment doors. Its always smelling like dog poop everywhere you go.
The Maintenance on the building is atrocious and there is MOLD in there because management choose not to fix the situation.

Now they are kicking multiple families out that have been... paying rent on time and management doesn't care about the tenants.
If I could give them a negative star I would.
"DO NOT RENT HERE" because they do not care about tenants just about their pockets/rent. Lee mas

The Laurels looked very nice when I was moving in, and the grounds are pretty and well-kept. However, in the brief span of just one year, my apartment experienced the following appliance failures:

- washing machine
- dryer
- kitchen sink (leaked and sprayed everywhere and was unusable)
- oven
- thermostat
- air conditioning unit (did not completely fail, but would take 10 hours to cool the apartment by 5 degrees)

They use cheap 'Amana' appliances that upon failure, were replaced with... identical, used appliances most likely from vacant apartment units. Their online portal worked well to report the issues, and aside from the air conditioning, their maintenance staff was relatively quick to fix problems. As such, I was going to silently move out and go my separate way, but what really compelled me to write this review, is that upon returning from working on an out-of-state assignment for a little less than two months, I noticed that my car had been towed away! They did not try to contact me in any way, and now I am facing hundreds of dollars in fees.

So, I will say this - the Laurels is a great place to live IF you do not do any of the following:
- clean your clothes
- use a sink
- cook/bake
- care about the temperature/your electric bill
- travel for any period of time

There are even TWO pools to sit by and consider how you may go about getting your car back once it has been towed! Lee mas

I currently reside at this place. I went this past Saturday to see if I could get an extra clicker for the gate. I was prepared to pay the extra $50 to get one (the lease states additional ones are $25). They told me they had to check with the manager and took my number down and said they would call me back. I never got a call back so I went to the leasing office on Wednesday afternoon (3 days later). I got there 2 minutes before 6:00pm and as I was reaching to open the door, they locked it.... Seriously? The door is see thru and I could see the guy's shadow locking the door so I'm sure he could see me. Anyway, I knocked and a guy opened the door. I told him I was following up about an extra clicker. The guy said he was the manager and told me, "I don't give out extra clickers. I can't bend the rules for you because everyone wants an extra clicker. Due to fair housing rules I can't make an exception for you." The pedestrian door lock does not work and anyone can come and go as they please thru that door. What difference does it make if I have an extra clicker? They gave me 2 sets of keys when I moved in. Why not 2 clickers? Anyway, I told the manager no wonder people are leaving. It's because of the way they are treated. His response, "I'm actually at 96% occupancy." When I asked why no one called me back his response was "they should have known I don't give extra clickers." I have already contacted corporate. My lease clearly states I'm entitled to an additional clicker and there was really no excuse for the way I was treated. The manager was rude and condescending. To top it off, we won't be able to make our rent payments online anymore because they are getting rid of the online payment portal so now I'll be stuck handing my checks to the forgetful employees or the rude manager. I certainly don't want to renew my lease now which is up in September. Lee mas