TGM Ibis Walk Apartamentos

No one returns calls or emails in the office. It’s like pulling teeth to talk to someone about storage units or parking spaces. Totally ignored every time.

This is the nicest community. Halls are clean, common areas well kept. The entire staff is awesome, including maintenance which is very good. I don't hear my neighbors, everyone is nice. Don't believe the bad reviews. 11 reviews in 9 years they have been open. The reviews sure don't paint the picture of the beautiful community it is.

Fobs do NOT work, meaning all gates are open and not secure and if you want to work out then you have to ask a member of the leasing office to open the gym for you. But they're only on site from 8-5 so if you have hopes of working out before or after typical work hours you have to hope someone with a working fob is in there or you're out of luck. When we have requested new fobs or a solution we were told no other fobs are available (new residents are given fobs so not sure how this could be... true) and that they can't override the system to keep it open because it would be a security issue (ironic). To add to my frustrations the pool heater has been broke for over 2 months with a continued pushed out repair date. I have talked to our leasing office multiple times and have been met with no plans or timely solutions. DO NOT RECOMMEND living here. I have given staff time to fix the issues and talked multiple times before choosing to leave this review. New residents should be aware of these issue. Lee mas

do not move here roaches thin walls rude staff no secure gates high prices... a ton of roaches...

From the day I moved in, everything was falling apart. After multiple attempts to get our refrigerator fixed, they finally swapped it out with an empty apartment's refrigerator. I guess the joke's on whoever moves into that apartment next. More importantly, the amenities are always broken and/or closed. All I've wanted from this place is the ability to dip in the hot tub and sit by the pool, but 4/5 times I attempt this, the hot tub is broken or the pool is closed off. Their standard answer... is "we don't charge you for amenities so you have no recourse". One time they even called me up to attack me personally for complaining, and after I pushed back they suggested I terminate my lease (and pay all the associated fees). They don't care about you here, they know the place is a scam and they make no attempt to rectify the situation because they know it's hopeless. I can't wait for my lease to be up so I can move out of this hellhole! Lee mas