28/7/25
Verified Renter
Amenities are great, but when I moved in my apartment was filthy, broken garbage disposal, water filter needed to be replaced, the first items I dropped off after receiving my keys went missing, my washer smelled of mold, the light fell out of the ceiling and there seemed to be pest issue with spiders coming out of the walls of the apartment.
Reseña de Apartments.com
Administrador de la propiedad en Novel Midtown respondió a esta revisión
Thank you for your feedback. We sincerely apologize for the issues you experienced upon move-in — that is not the standard we aim to uphold. We’re glad we were able to connect with you directly and issue the agreed-upon credit for your missing box.... Our maintenance team has also addressed the concerns you mentioned, including the water filter replacement, washer, ceiling light, and pest control treatment.
We truly appreciate your patience and understanding, and we’re committed to making your living experience here as positive as possible. If there’s anything else we can do, please don’t hesitate to reach out.