Cortland Portofino Place Apartamentos

RATS!!!! My apt had rats. It took more than 4 days to get to my request for pest control. I heard noise coming from the kitchen a few nights in the row. I thought it was maybe the people under me because they have very thin walls and you can hear your neighbors at times. I didn’t think much of it, until I noticed that my bagel bag had a hole in it that I had just purchased. The next day I had a huge bite in my taco shells it was more than CLEAR that a rat had bit into it. I immediately left and... went to a friends house until I heard back from them once I put in the pest control request.
It took them 4 days to get back to me. I went into the office to speak with them directly. This is when I requested I get a vacation suite apt until they take care of the matter which is URGENT. They expected me to sit in the rat infested apartment until they figured it out as if that’s safe. I stayed in the suite for one day/night as the maintenance manager sealed the hole that the rats were coming through. They advised me that pest control would come out and give me an update everything and they did not.
I had already decided not to renew my lease more than 60 days in advance. I did consider downsizing, but did not do so because of this whole rat situation also I made sure to do this on time through the portal.
Once I moved out they charged my account the full month of RENT because they claimed I did not give them 60days notice which I did. Mind you they charged me after moving out and seeing my final balance.
They are ignoring all my emails and will not give me a reason to why they charged me thar amount. I would sleep in my car or with a family member before staying at a rat infested “luxury apartment”. Also the gates never work!! So anyone can come in…
Save yourself some time and look elsewhere. Lee mas

I have been living in Cortland for two months. We are adjusting but we are happy to live in this community. The spaces are incredible and we enjoy them a lot. There are things to improve like in any other place, but in general it is an incredible place to live with your family.

DONT MOVE HERE. the maintenance team will only solve requests for short term which then causes the long term issues to be bigger. We had multiple maintenance requests about mold in our home as well as our kitchen sink rising. For the mold, they came in and sprayed bleach a few times ruining our clothes. This also causes mold to come back more intense. It took over 6 months for them to have a professional come in and do remediation. Our kitchen sink was “solved” 3 times with pouring draino until... about 4 months later the kitchen sink overflowed causing a flood in our kitchen and damaging laptops. Also don’t let the amenities fool you. The gates and hot tubs never work Lee mas

Super nice place. No issues with neighbors, good service when needed.

The maintenance team and office staff here truly go above and beyond to make this community a great place to live. Whenever there’s an issue, the maintenance crew is quick, efficient, and always friendly, making sure everything gets taken care of without a hassle. The office staff is just as amazing—always welcoming, understanding, and ready to help with anything you need. It’s clear they care about the residents and work hard to keep everything running smoothly. It’s a huge comfort knowing we... have such a dedicated team here, and it makes living in this community that much better. Lee mas