Liv at Winter Park Apartment Homes

PLEASE READ BEFORE MOVING IN – AVOID THIS PLACE AT ALL COSTS

If I could give this apartment complex zero stars, I absolutely would.

I moved in under difficult personal circumstances, but from day one, it was a nightmare. When we opened the door for the first time, we were hit with a strong bleach smell—likely an attempt to mask a much worse problem: a full-blown roach infestation. Roaches were in every room, every drawer, every cabinet—even inside the refrigerator.

Due to my personal... situation, I had no choice but to clean and attempt to make the unit livable. I spent over $400 and three weeks (while staying with family) deep cleaning and handling pest control on my own just to bring the infestation under control. This was only the beginning.

Here are just a few of the serious issues we endured:

Two separate floods caused by the washer. One was so bad that a water removal company had to come in.
Two emergency plumbing situations when the bathtub faucet broke. It was never fully fixed and leaked constantly throughout our lease.
AC outages, including two nights with no air conditioning in the middle of hot weather—only resolved after management intervention.
Outside conditions are disgusting. Pet waste is everywhere, especially in the summer heat when the smell becomes unbearable. Lawn maintenance doesn’t help—they just mow over it, spreading it around.
Despite being a responsible tenant who paid on time and made minimal maintenance requests, the management still withheld my security deposit and added additional charges, falsely claiming I caused damage. This is absolutely untrue and feels like one final insult after a year of problems.

The management is unresponsive, maintenance is inconsistent, and the property is filthy. If you visit, you’ll see trash all around, smell dog waste, and if you stay long enough—you’ll see roaches too.

I have two young children who had to live through this with me. The only good memory I have from this place is the day we left. I truly thank God for that.

This place preys on people who are in tough financial situations or have credit challenges by approving them quickly—but they deliver substandard living conditions and treat tenants like they’re disposable.

Please don’t make the same mistake I did. Stay away.
No one deserves to live like this. Lee mas

When I first moved here years ago, I had the most wonderful experience with the team and the property. The price was reasonable, the staff was welcoming, and maintenance was very fast. As soon as management companies changed, my entire experience went downhill. They increased the price by $300, 2 years in a row (60% increase since I've been here) for the same exact unit. They even told me to my face that they're charging me for a fully renovated unit, when mine is only half renovated. Not to... mention I've had an enormous amount of maintenance issues that remain unaddressed, partially because maintenance and staff have been so unbearable to deal with that I don't want to go through the process of getting things fixed anymore. There's been a mold issue under the floor and in the vents, it took months for them to replace the floor (but leave the mold untreated) and maintenance literally wiped caulk over the mold on the vent, which has since grown back. Not to mention when the apartment above me flooded and caused water damage to my ceiling, instead of fixing properly, they drilled holes in the ceiling and left the loudest industrial fan running in my bathroom for 4 days straight, then very very poorly patched over the holes that you can still very clearly see since it wasn't done right and caused further mold growth. Good luck trying to get a hold of anyone in the offices, I've called various times of day throughout the week, leaving voicemails, they rarely pick up and have never called back. Additionally, one of the main reasons I chose this apartment over others was the kayak and paddle board rentals, that was taken away without notice, yet I'm still being charged the same price for amenities. Truly sad that this is what this place has turned into, it was wonderful years ago. The staff turned from truly accommodating to money-hungry and rude. And as you can see from the other reviews, all of this started when management companies switched. They don't care about their tenants in any regard after you've signed your lease. If anyone in the offices is reading this, I've been trying to call for weeks, call me back lol. I have hired lawyers to address the mold sickness and horrible rental practices. Lee mas

I found out that this property has changed management three times in a short period of time! I know that sometimes, tenants might go through difficult times financially and may need to use a relative, program or the government to make payments. In the lease, there is a clause where third-party checks can be refused, at any time. Now, I thought that could be at the "wise" discretion of the leasing office or based on an individual basis. All of a sudden, that clause has been pushed. There is... a possibility that a tenant may give a check that may not be legitimate. However, if the check is coming from a government program that is legitimate, why would the check be refused? Why all of the hassle to reject such money?
There was ample time to renovate the not renovated apartment. One should not wait to where the tenant is halfway into the lease to attempt to run him or her through wacky means!
The prices are TOO HIGH for old, grimy looking apartments. Also, the apartment complex area has a grimy look to it. Drug dealers lurk and illegally sell on the property. The parcel lockers and mailboxes are atrocious! The mismatched parcel lockers are rusty and old. There is an UNSECURED parcel locker where tenants place all of their junk mail in. It is so full. That parcel locker could be used for a package for a tenant. What is so wrong in buying updated mailboxes and parcel lockers that may cost two to three thousand dollars? The funds ARE there.
People are being ripped off. Flooding occurs every time it rains!
Lee mas

Apartments are too expensive for what they are you can find a better place for a little more. AC units are old so electricity bills are high. They charge you a 9 dollar fee for trash but you have to take it out yourself and most of the time the compactor is broken so all the trash piles up and it’s right on the entrance. The amenities aren’t even that big of a deal. Save your time and money and find a different apartment complex. We currently signed a new lease for a 2/2 NEWER and MUCH BETTER... apartment complex for 10 dollars less than what they have their 2/2 and it’s actually modern, updated and 200 sq feet bigger. Lee mas

Do NOT live in this place. The management is horrible, the entire complex is filthy because nobody ever cleans up the dog excrement. The laundry facilities rarely if ever work. The pool are is filthy with broken furniture. Some of the maintenance staff openly smoke drugs out in the open. Seriously not a safe place especially if you have children. You'll never see your security deposit again, they'll charge you to replace things they are not replacing. What a sketchy complex. Enter at your own... risk. Lee mas