20/8/25
Rent charged during flooding
I have lived at the gentry for nine months now. The first eight months were great, but about a month ago my apartment flooded due to the sprinklers going off from a fire in a different unit. It took almost a month for them to complete renovations. They did not compensate me in any way. They even made me pay rent, threatening late fees if I didn’t pay. Even though I could not live in my unit for a month. To make matters worse, when I was finally able to move back in, my apartment was ransacked. I... had left my apartment VERY clean. When I got back, there are items all over my counter and floors, my bed has been unmade, closet opened and emptied, wires out in the bathroom, etc. Again with no compensation whatsoever. The gentry does not take care of their people in a crisis. The lack of consideration or assistance has been shocking to say the least.
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Administrador de la propiedad en Gentry respondió a esta revisión
We appreciate you taking the time to share your experience. Hearing about your difficulties is important to us and we take your concerns seriously. We understand the stress caused by the flooding and subsequent renovation, and apologize for any... discomfort it caused. We'd like to discuss this further; please contact us at your earliest convenience. We're dedicated to enhancing our community, and your satisfaction is a priority. Sincerely, Kristina R., Community Manager (kgamanager@carterhaston.com or 470-893-
