22/9/25
Verified Renter
I moved into this complex site unseen and relied on the "Tour" to give me all the feels, and never saw the place before I received the welcome letter and signed the lease. But I wish I had! I regret this now because the inside does not match the outside, and the Management staff refuses to help in this situation. The appliances, both tubs, were dirty and had rings around them. The stairs on both levels are severely worn and need sanding and restaining. The cabinets throughout are blurred and... scratched, and all need restaining. I have been going back and forth with the leasing office concerning the repairs, and they are comparing units. Each unit should be categorized individually and repaired or brought up to par individually, and I am totally disappointed with this complex. I pay too much money to accept this type of treatment.
Reseña de Apartments.com
Administrador de la propiedad en Grand Oaks at Crane Creek respondió a esta revisión
Dear Jennifer, Thank you for sharing your feedback. We’re sorry to hear that your experience has not met your expectations, and we truly appreciate the opportunity to address your concerns. Please know that your home was professionally cleaned by our... vendor and inspected by both our Management and Maintenance teams prior to your move-in. Since that time, we have been working diligently to address the items you've brought to our attention and have taken steps to ensure you remain informed throughout the process. That said, we understand that you are still dissatisfied, and we want to ensure your concerns are heard and thoroughly reviewed. Our office will be reaching out to schedule another in-person walk-through of your home with both the Community Manager and Maintenance Supervisor so we can better assess the remaining issues and continue working toward a resolution. Thank you again for your patience, and we hope to have the opportunity to make things right. Sincerely,
