Birch Run Apartments

Absolutely terrible management completely igores you roaches EVERYWHERE even in the fridge. Multiple floods apartment has mold. It takes them 1-2 months to actually fix anything. Just dont do it.

If you’re considering moving here, don’t. I moved in August 2020 and stayed until June 2024. After I moved out, having paid my rent in full and sent everything (keys, money order, and a letter) through certified and priority mail, they falsely claimed they didn’t receive it. I have proof they did, yet they sent my account to a debt collector. I still haven’t received my $100 security deposit back either.

In my 4 years of living here, I’ve experienced many issues, including a fire in my... apartment in December 2022, which management never followed up on. When a dead rat or squirrel was trapped in my walls, causing a horrible stench, they didn’t offer any help, like a hotel or proper accommodation, despite the health risks. There have even been serious safety issues, including a fatal shooting in the front of the neighborhood.

They’ve made countless errors, including once applying my rent payment to someone else’s apartment, then calling me to demand payment. There’s also a lack of structure—staff turnover is so high that I can’t remember all the leasing agents’ names. Even the basic amenities, like the gym, are poorly managed. They fail to open the office on time, and the gym is outdated with no proper access system in place.

It’s clear that this place is more interested in money than treating tenants fairly. If you’re looking for somewhere to live, do yourself a favor and look elsewhere. Run! Lee mas

This property has seen 4 different Manager in 2 years. The current Management Team is terrible. From Roaches, to Collapse ceiling and collapsing Balcony this may not be the place for you. Pound noise from people who do not live here with there loud exhaust and music to the main office not answering the phone or returning emails and messages. I have 3 ceiling leaks 2 of which collapsed the ceiling. I went without a bathroom and water Xmas and New years.

These apartments are OLD. Again Do Not Live Here. All these experiences and management makes it a below star and zero place to live. They also require a 60- day notice to move- out when your lease is up. I had so many more situations like the upstairs neighbors hvac air condition condenser started leaking through the ceiling drenching all my clothes in the closet, the water dripping from above in the screen room, to the Kitchen sink being backup up a few times because I’m on the bottom floor and... everything flows down. Lee mas

First the buildings are over 30 years old. The roaches are in the walls, so you can spray all day they're coming back. The floors and walls have cracks so the roaches live there. I have to spray there every few days. Mr David and Ms Tracy left and all hell broke loose. The new people could care less. My AC leaks water on the carpet in the hallway every other week. And now my floor in the dining room. I heard the rent assistance tell the Maintenance guy to "Just patch it up" He told her no and it... wasn't going to work and She sent the Lazy one down to do it and the guy told him no. People keep coming in with NO tools look around take a picture to say they came and leave. We currently have no AC in Georgia's 98° weather. If you want to live here ask to see a real unit not the model. Look in the laundry room utility closet. Check for cracks in the floor. Lee mas