Dunwoody Crossing

I'm a bit frustrated with my experience with both Jasmine and Deshawn.

I applied for a unit on 11/5 and had to manually email my offer letter to DCR-Leasing@gscapts.com as there is no where to upload it on the application. The kind woman I spoke to on the phone assured me that this was standard and that they would ensure it got forwarded to the screening company. As an added layer of security, I called the office and Deshawn confirmed that he saw my letter in the email.

After 2 days of... silence I called this morning (11/7 at 9:30am) and asked Jasmine if my letter was received as my new job told me they hadn't been contacted. Jasmine rushed me off the phone and said she would call me back later in the day with an update.
I check back in at 1pm because I haven't heard anything - I was told that they would get back to me today.

At 3:55pm I get a denial letter based on income which is strange because they never even called my new job to verify income.
So I call again and speak with Deshawn. I appreciated that he did take the time to look into the issue and came to find out my offer letter never even made it to the corporate office. It never left their inbox.

I reach out to the screening company 'Rental History Reports' and they confirm they never received my offer letter either.
What's more frustrating is Deshawn says that I may have to re-apply for them to to be able to forward the letter even though I am not the one that dropped the ball. I would have to pay another application fee!
'Rental History Reports' did inform me the file could easily be reopened but that the leasing office would have to be the ones to initiate it.

I've never had a leasing office drop the ball this severely at this point in the process and lack the accountability to at least apologize and try to rectify the situation promptly.
Originally I did want them to re-open my file but I am sensing a great amount of carelessness from this leasing office and honestly do not feel comfortable giving them any more of my money.

I will be applying elsewhere and highly recommend others do the same. It seems the screening company is standard and competent but the leasing office lacks the ability to take initiative and do their due diligence.

If you find yourself in a similar situation:
GSC customer service 678-585-7775
Rental History Reports 952 -545-3953 Lee mas

We moved in early July and the management of this place is ridiculous. Management has said they would send things over, but I've had to email/call them several times to receive an answer. We were told we were going to get an appliance day of move-in and we didn't receive it until a week later. I've had to ask for 3 weeks on a refund that should've been processed day of move-in. We didn't even receive our lease until day of move-in.

We have had to call maintenance several times because things... were not fixed before we moved in (shower drain not working, drawers were broken, toilets were improperly working, etc.). They also didn't paint until the day before we moved in. Do NOT live here. Lee mas

I have lived across the state of Georgia over the years, with various degrees of success with apartments. While I will admit that my experience at Dunwoody Crossing may be an anomaly, I feel it pertinent to advise potential residents about these challenges.

Front Office: Completely incompetent at handling day to day matters. There were constant complaints filed with them from various other tenants, with no effort given on fixing said matters. Triple emails that were a month out of date, no... consistent phone number that could be called to reach, and overall lack of care for tenants general well-being. After my lease ended, I have been reached out to by collections agencies over "past due fees" that front office assured were to not be applied.

Community: Little to no respect given by other tenants as they did not abide by general rules (driving too fast in parking lots, no respect for others vehicles, loud music, police constantly being called for domestic disputes). Constant trash in not only the parking lots but inside apartment vestibules, as well as the main driveway and entrance that was never cleaned. While it was easily walk-able to various locations such as Publix, Starbucks, and a nearby brewery, it was never a comfortable walk.

Apartment: Out of date, with minimal thoughts given to functionality. Doors were not hung properly, locks were not adequate/in working condition, and while it was nice to have a small porch, the lack of modern doors and windows that sealed properly meant that bugs (spiders, flys, pill bugs (aka rollie-pollies), roaches) were constantly invading the apartment as front office never sprayed for bugs despite requests. Neighbors were incredibly loud, as there was no sound proofing or modern use of insulation to deaden any (and I do many any) daily living activities. Floors were uneven, no lights in the main living area, bedroom with no main lights or ceiling fan, with cheap materials and general lack of build quality throughout the apartment.

Amenities: When the pool was working, it was constantly over-run with disruptive tenants. Tennis/Sports courts were in blatant disrepair, with no other source of activity for tenants or children to use. Fitness center was inadequate, small, and only available during "normal" hours (closed 8PM-8AM).

In summation, I strongly urge potential residents to look elsewhere. For the price paid, you are most certainly better off at any other apartment complex in the area. Lee mas

I’ve twice now lived at Dunwoody Crossing Apartments over the past few years, and if it weren’t for relocating out of the Metro-Atlanta area again: I’d gladly live there yet again, and without hesitation.

My most recent lease started right before 2020 (which needless to say was an unchartered time due to the COVID-19 pandemic) - with this also presenting evolving challenges for residential properties, management companies, and their staffs worldwide.
With this in mind, it’s important to... consider the deviation from a standard leasing cycle review with standard mentions of amenities or room dimensions; highlighting what made this experience stand out, and hopefully bring insight to future residents considering the property.

Dunwoody Crossing pressed forward during the pandemic; managing to deliver consistency and reliability to their residents - during a year where such traits were often far from the standard operating order elsewhere.

Many would find themselves spending considerably more time at home: and the peace of mind received by those living at a residential complex being capably managed, still striving to provide accessibility and assistance (while also exercising great courtesy with safety to all being a priority), was invaluable for myself and others.
Throughout this time of great uncertainty, I have no doubt that many were beyond thankful there still existed a modicum of stability and professionalism in their daily lives.
?The aforementioned traits displayed along with commitments to character and service demonstrated during my stay have me confident in saying there’s no doubt that this excellence will continue on behalf of the complex (and its phenomenal staff) throughout the time ahead.

There’s no doubt to myself that things possibly may have been more problematic in my own experience if the challenging global pandemic had occurred while I was living at other properties which were less capable, adept, and resourceful in regards to their management’s commitment for their residents and property services provided.

I am exceedingly grateful to have resided yet again at Dunwoody Crossing Apartments during this timeframe; and thankful to have such a positive experience while leasing. Lee mas

After my 2nd day here, the fridge stopped working. I had to make an emergency call to maintenance and they sent someone to look at it. The man came and basically determined it wasn't working, and said he would call his boss to get a new one. Today, the same man brought me a "new" refrigerator. I don't know where this man got this fridge from, however, the outside was filthy. Me trying to not make a big problem out of it, I cleaned the fridge and put my food in. Fast forward a couple hours, I... open the fridge and notice a roach inside. I immediately grabbed cleaning spray and killed the roach. As soon as I do that, 40-50 tiny bugs just start crawling out from the rubber insulation inside the fridge. I have never been more disgusted. I called the emergency maintenance number, only for them to tell me they couldn't help me until the morning. So, now Im forced to live with these bugs crawling on my floor and counters for the night. In addition, all of my food had to be removed from the fridge. I will be looking in the next few days for a new place. Lee mas