The Pointe at Stockbridge

The new management is amazing and very considerate!

Upon move-in, the apartment was not in acceptable condition. The unit was very dirty throughout. Several doors and sink areas had unfinished, un-sanded wood with paint applied directly over it. Both sinks and tubs showed visible rust. The vents were also rusted and appear to need replacement.

Multiple electrical outlets were loose, and some did not work at all. One bathtub leaks from behind the wall, and the second bathtub is discolored with a yellow tint. The dishwasher was not functional and... held standing, moldy water at the bottom.

There has also been a roach problem since moving in. Additionally, communication between property management and maintenance is poor. Maintenance issues are not addressed in a timely manner, and there appears to be a lack of coordination regarding when repairs will be completed.

Overall, the condition of the unit at move-in and the ongoing maintenance delays have been very disappointing. Lee mas

I do not have anything positive to say about this community or my experience with this community including the new company . No one seems to care about the resident . If the new company is going to operate like the last one , then there is going to be no change . Therfore the cycle of horrible customer service , horrible experiences will continue . Ultimately resulting in residents not staying

Do not sign a lease here. Go literally anywhere else. The apartment did not have a working a/c unit, it was infested with roaches, the faucet was leaking and they left the manifold off for about 5 days and had the water shut off the entire time, and maintenance takes their time to try and fix any issues and when they do “fix” the problem it’s usually is not fixed correctly if at all. On top of that, the communication of what’s going on is very weak. Even from the property manager herself. She’ll... try to duck and dodge you at any cost. She told me she would give me a call at the end of the day. I did not get a call that day or the next day and when i tried to come in person the following day, she was trying to avoid talk to me. Lee mas

This complex took over 5 months to replace my A/C within the 5 months we had so much water damage due to the old A/C unit that was freezing over and then leaking. It got all on the carpet from the front door to the bedroom door. The complex carpet contractors came in and ripped up our carpet and took out the padding and exposed nails/spikes are now poking out on the entry way of the kitchen, laundry room and front door were the carpet was pulled up from. 2 months ago The A/C unit was replaced... and the carpet was never fixed. My fiancé has stabbed himself in the foot several time because of this. Even my dog won’t go in certain areas of our 1 bed room apartment because of being hurt on the nails. When I called the complex to have the issue fixed, I was told that they forgot that my carpet in needed fixing. Another contractor came down to the complex a week ago and stated that the previous contractors did so much damage that he is unable to fix it. When I complain to my complex leasing manager they stated that they do not give out new carpet to current residence. Pretty much I am SOL. I spent 4 going on 5 years here paying my rent on time and not being an issue! Why do I have to go through these lengths to get a solution. Next step is Henry county inspectors to come out and rectify the issue. Lee mas