Lake Shore Apartments

I have lived here for nearly 4 years. This place was so amazing when Bill and Marjean ran things, they actively cared and were easy to get a hold of when we needed to. You could even find Bill walking around picking up litter any day of the week. They really cared!

Unfortunately they both retired in 2020, and now the place is run by Hubble-or Indigo- but it's the same hubble staff according to the emails. While having apps and online lease signing is needed since last year, it takes away the... idea that anyone cares about those of us who pay to live here. Especially because the office only works "business hours" and refuses to help outside of those hours.

The units themselves are nice and clean, although idk how well things are being maintained with new management. (Our carpet has clearly been beat up and even had a large patch replaced-with the wrong color on the day we moved in as we got to see it for the first time-and they didn't replace it.)

The neighbors who moved in above us a month later (into the unit we were told we would be moving into, only to have it suddenly switched at the last second) have been massively disruptive and obnoxious almost everyday since June. I have complained multiple times and was told they "can't" do anything and that all I can do is call the police.

This feels wholly unfair and as if management is willfully neglectful of tenets violating the lease with loud obnoxious parties, guests, and disregard for others in the building because it isn't when they are here to see it. Lee mas

Hubbell is the worst thing to happen to Lakeshore. They’ve completely destroyed the best apartment complex in Ankeny. I lived here for many years and loved it, but will not continue. Under old management your rent included free DirecTV, free 100mbps internet, and free water/sewer/trash. Hubbell now charges you for everything in addition to their high rent. They’ve clearly also cheaped on cleaning, landscaping, and snow removal. The lobby consistently stinks and is dirty, the grass/bushes/rocks... aren’t maintained, and lastly snow removal is minimum and delayed (sidewalks shoveled width of shovel, night after snowfall). The apartments are nice, don’t get me wrong, but now nothing makes Lakeshore special from the rest. Do yourself a favor and invest your rent elsewhere, not associated to Hubbell. Lee mas

Since Hubbell took over the monthly costs have gone up at least $100 a month, along with the removal of the included TV. Don't expect more than a day's notice for them having to enter your apartment (even if they require you to move all your furniture). If you have a problem don't expect a speedy reply from management (or one at all). Since they took over we have gotten near-monthly reminders that anything and everything that is broken or damaged will be charged to you along with a comprehensive... list of everything and its cost. Overall the price is not worth it and even if it was affordable I would still not recommend it due to the management. The one plus side is that for paying significantly more per month you can get an ice cream cone every few months. Note that the one star is the minimum, if I could this would have gotten zero stars. Lee mas

I’ve lived here with prior management and now the new management (Hubbell). The difference between the two is night and day. The new management on average, in my experience, between 4-7 days to respond to a maintenance request. Even if it is a furnace not functioning in the middle of January. The units themselves are very nice, but not worth the headaches management will give you. Run from any Hubbell managed property and save yourself the time and frustration.

The management is wonderful and very kind and the unit itself is very spacious! They neighbors are all very quiet and kind. The dog walks are very nice and both gyms are excellent. Definitely worth checking out!