Regents Park

We have had an intermittent leak in our apartment for a month with streaks of water running down the wall, paint peeling, water spots growing, etc. WE HAVE BEEN TOLD BY MAINTENANCE THAT 100+ UNITS ARE HAVING THE SAME TYPE OF LEAK.

The process to get this fixed (it is STILL not fixed) has been terrible, and it seems set up to run us in circles while the problem gets worse.

It took 5+ visits from repairmen before the issue was escalated and communication with management is nearly nonexistent. We... cannot contact management directly and despite telling us they will keep us updated they do not. We have sent a handful of emails to management over the last month to ask for status updates and every one of them has been unanswered.

After a month of dealing with this, yesterday a specialized contractor came to cut a hole in our wall and make the "fix", with the plan being to let it dry over the weekend then patch and paint Monday. The leak started again within a few hours, but we cannot contact the higher-ups to tell them the problem is not solved and to not send the painter Monday. Instead, we have to contact the general office, who send lower-level repairmen that, though they are nice and try to be helpful, don't have the tools/expertise to do much, and we have to wait until Monday to go to the building manager's office in-person. His hours are 9am-4pm, so we have to do it during the workday.

I expect that Regents will reply to this review with appropriate customer-service-speak to communicate how much they care, but fundamentally they appear to be unwilling to invest the resources to fix a problem affecting 100 units... but they have no problem increasing our rent.

We regret that we re-upped our lease a couple weeks before the leak started. Lee mas

As much as I like the view in my apartment as well as the convenience that Regents Park provides, it is diminished by their lack complete care/ hospitality. There are issues in this building with theft and instead of help residents recover stolen item they instead gaslight them. They claim to have a fuctional security system but can not produce any documentation and claim that they did not see anything but can show you what they saw. They take forever to fix issues in the building and... continually fault on policies they put in place to make this place safer. Lee mas

RP is the WORST apartment by all means. Yes it did smells like weed in the summer, and the staff are RUDE. Even if I live at a rather lower floor, the elevator is a problem and wastes my time in waiting daily. The mail room is the ABSOLUTE worst and lost my 50-dollar package without compensating a cent. Refusing to recheck, refusing to negotiate. I recommend any human who wants satisfactory housing and who wants to be respected stay away from RP at all costs. (STOP deleting real reviews from... residents- this is what you get when you provide no service but only nuisance to the residents.) Lee mas

1. The entire place smells like weed. ALL the time. The smell enters my apartment daily. Regents does nothing.
2. The elevators are constantly broken. About once a week I either walk down 18 floors or wait 15 minutes to get downstairs. It never gets better. People get trapped on the elevators regularly.
3. Worst price in Hyde Park. They will inexplicably raise your rent every year on top of it.

DO NOT live here.

I'm betting all these other reviews are written by Mac Properties themselves. I've lived here for four years and the last year here has been totally horrible. We've had terrible elevator problems. Today we have only one working elevator for 37 floors and you have to push the doors open and closed. The down button is not working on many floors so everyone is trying to ride ONE ELEVATOR up to go down. No one called the freight (which requires a worker to move) for more than two hours. There were... around fifty people waiting for the elevators at non-peek times. It doesn't stop level on the floors so handicapped people can't even ride it without having someone else with them. To compensate due the constant issuea, instead of reducing rent like they should, they made laundry free for the month. So of course everyone and their dog is inviting their friends to do laundry. All the machines are taken even in the middle of the day, and when I went yesterday only half of the washers and dryers were even working. I would absolutely recommend people to choose another building in HP if you're looking here. I would also highly recommend NOT using any Mac Properties. They have been terrible to deal with and don't seem to care about resident satisfaction. Lee mas