Upshore Residences

Prior to moving to Upshore Chapter, I was reluctant, because there seemed to be so much turnover and confusion with the Property Management team per online reviews. It was very difficult to even contact the leasing office to try schedule a tour. Even now, communication is difficult, with there being limited office hours and nobody available Saturdays, Sundays, and Mondays. It is my hope that additional office staff or a night security guard could be hired in the future. On a positive note,... Hector has been exceptional since day one, going beyond his maintenance duties by assisting with my move-in on his day off and consistently supporting residents with various issues.

Despite the difficulty in reaching the leasing office, the maintenance and cleanliness of the building have been exceptional. Coming from a Property Management background, I understand that complaints are common, so I wanted to commend the maintenance team and the upkeep of the building. I am genuinely happy to be living here! Lee mas

Initially, I had concerns about leasing at Upshore. I had two tours - one was conducted the day before I moved in so that I could see the actual unit I would be moving into. The building itself is beautiful and I loved the units I toured. I was mostly concerned about safety. However, the property agent I spoke with answered all of my questions and provided much clarity. I felt comfortable after working with him and was glad to move into Upshore Chapter, concern-free. I definitely recommend this... property. Lee mas

Upshore Management and Maintenance are completely incompetent

It is a great place to live, there are so many great things about the amenities. location can be scary at times but the safety at the building is very good. located in a convenient place with grocery and train lines near by and you have the lake in walking distance.

Gas/hot water has been unavailable since 5/17, and it won’t be on until 5/21 (or so they’re claiming; but they’d said it would be on 5/20 too and it’s not). People’s Gas confirmed it’s not an outage, that they stopped service to the address. What we all guess happened is Upshore Chapter didn’t pay the bill.

Updates from management have been insulting. They lie, through admission and obfuscation. They won’t admit they messed up and take responsibility.