Terraces at Deerfield

Thank you for taking the time to share your feedback about Terraces at Deerfield. We’re truly sorry to hear that your experience did not meet your expectations. Our goal is always to provide comfortable homes, responsive service, and a positive... living environment for all residents.
Regarding your comments about the apartment finishes, we understand your concerns. Unfortunately, we were not able to demo or renovate your specific unit while it was occupied. However, residents are always welcome to transfer into one of our newly renovated apartments if they wish. We’ve updated a substantial number of the units over the past year and continue to make upgrades throughout the community. Thanks for your patience with our dust!
One of our greatest amenities is our in-town location. Our residents enjoy an active, walkable lifestyle with easy access to shops, grocery stores, restaurants, the train, library, and nearby parks. We are delighted that you enjoyed the updated lobby areas, hallways, coffee bar, and fitness room. Additionally, we offer conveniences such as underground parking, private terraces, and keyless building entrance that our residents truly appreciate. The feedback has been very positive.
As for pricing, our rental rates are comparable to other properties in the area and reflect the combination of our desirable location, ongoing upgrades, and quality living experience.
Again, we appreciate your feedback. The RMK team will continue working to improve communication, maintenance, and service for all residents.
Kind Regards,
RMK Property Management, Terraces at Deerfield Lee mas

Dear Resident,

Thank you for taking the time to share your feedback. We understand your disappointment and want to acknowledge that the transition to new ownership and management at Deerfield has certainly brought about changes.

We recognize that... many of those can be challenging, especially for long-term residents and we empathize with your concerns. Since acquiring The Terraces, our team has been dedicated to enhancing the property and the resident experience through significant renovations and improvements, including the lobby and fitness center remodel, the addition of a resident lounge, keyless access, as well as hallway and unit upgrades. This is a lot to experience in a short period of time.

All resident perspectives during this period of transformation are valuable to us. The team is dedicated to making The Terraces a welcoming and improved community for everyone. Thank you for choosing to work through these adjustments with us.

Sincerely,

April and The Terraces Management Team Lee mas

Dear Reviewer,

Thank you for sharing your feedback on our Terraces community. We want you to know we can understand some of your frustration regarding the recent changes.

The truth is, new management DOES care about our resident family and we are... committed to making significant improvements to the community. Thus, we are currently undergoing extensive renovations and upgrades to appreciably enhance your living experience. We apologize that some of these improvements can be messy and take time, but we are working diligently behind the scenes to address all potential upkeep and daily workplace issues.

We value you as a resident and appreciate your continued patience as we transform this beautiful building into a place we can all be even more pleased to call home.

April and The Terraces Management Team Lee mas