Versailles on the Lakes Oakbrook* Apartamentos

This is a long review, but worth the read if you are considering Versailles on the Lakes.

I recently moved into Versailles on the Lakes and have been quite disappointed with the experience so far. I selected this apartment complex for the location (which has not disappointed) and outdoor amenities (also awesome). However, despite the luxury status of this community, my move-in was far from smooth. Here are some of the issues I encountered:

**Unclean Unit: The apartment was not properly cleaned... before my move-in. There were dead insects in the living room and bedroom, scale and grime on the water fixtures, and dirty, damaged appliances in the kitchen and bathroom, and forgotten screws in the bedroom carpet. During my move-in inspection, I noted over 50 items that were not move-in ready, which added unnecessary stress to the process. I even had a meeting with the management team who reviewed my concerns, apologized, and agreed that the unit was NOT move in ready when it should have been.

**Community Concerns: Despite being a smoke-free community, there are several residents that smoke like chimneys from their patios as well as in their units. There is constant, persistent nicotine and stale cannabis odors in the building (friends, it is 2025, it is time to upgrade your vices). The package room's irregular staffing and inconsistent hours have made it difficult to access my deliveries. While I understand that the use of a staffed package room is a stop gap measure while the clubhouse is under construction, the lack of proper staffing has been disappointing. I have assured that this issue is being addressed- time will tell! Additionally, The management team frequently sends emails with erroneous or contradictory information, adding to the confusion and frustration.

Other than the excellent access to outdoor space, the only positive aspect has been Tanner, the maintenance person assigned to my building, who has been wonderful in addressing immediate concerns.

I hope the management team will address these issues promptly to ensure a better living experience for all residents. Lee mas

There are a few problems

For the cost some things are underwhelming

1. The gym is less than basic
2. The thermostat system provided is outdated and doesn't even have a timer and have never seen it stay near the set temperature. And turns out they don't allow you to change the thermostat.
3. The patio floor seems a bit old and I'm a little scared to use it.

Apart from these things(which I feel they can easily improve upon. It's a nice place to live. The neighborhood is great and a lot of... places to go to.

Great restaurants and stores nearby.

I'm really trying hard to like this apartment. But, then the dishwasher started leaking and the whole kitchen was full of soap. Now I have to wait till next morning to get it fixed. Thankfully I was able to stop the soapy water from draining, no thanks to them.
What dishwasher doesn't lock and seal completely before starting the wash cycle? Probably the cheapest one they could find. Lee mas

I lived here for 5yrs and I loved it! I missed it so much!!!

Management is not helpful. Parking is a mess. Even as a resident with a parking permit, you will be ticketed or towed at least once due to management’s misguidance.

I have been a resident since 1999 and am extremely please to call Versailles Oakbrook my home. All visitors comment on the clean pleasant and comfortable environment and have referred others and are now happy tenants. Yolanda is our current Property Manager (she started back in 1999 and was the agent who signed me the) and am extremely happy to see her now as the leader of this very professional staff. They have responded promptly to my reasonable requests and feel safe and comfortable, I am... truly at home at Versailles. Lis Halm. Lee mas