Winchester Place Apartments

Gianna messed up our paperwork, and then stopped replying to messages. She simply doesn't care and does poor work

I called inquiring about pricing and availability. Tahjae was so helpful and answered all the questions I had with great detail, she had welcoming energy throughout our conversation. I'm highly considering making this move!

I wish I could give no star review but won’t let you !!!I have been living here since march as son as it warmed up at the end of April I attempted to use my air conditioning and it was not working so moving forward to June it’s 80 degrees in my apt and maintenance pretty much said deal with if it’s hot outside you will be hot inside because the owners bought cheap air conditioning units that don’t work properly!! I have called since June it it now July 5 th and still nobody cares about me not... having air !! It’s 72 outside 80 in my apartment Lee mas

My son and I have at Winchester Place for 1.5 years. From the very first night of living here, we’ve had problems. The toilet was clogged which flooded the bathroom and hallway, and when I called the 24-hour maintenance line, a guy came multiple hours later, reeking of alcohol. I personally unclogged the toilet hours before this, so when he arrived he did nothing. He didn’t help clean up all the water and told me to use towels.

I looked past this even though our toilet clogs WEEKLY now, and... don’t get me started on the sinks and shower taking forever to drain. I regularly buy drano, and it’s gotten very expensive over the course of us living here.

The light above our stove is permanently on, even when I try to turn it off. I’ve put in a maintenance request for this, and they claimed to have fixed it, but they obviously haven’t as it does not turn off.

The closet doors in every room constantly come off their tracks. My son’s closet has 3 sliding doors for some reason so you can barely open up one side. It makes no sense at all, and it’s very inconvenient. It’s a nightmare trying to put stuff in it so we don’t really use it.

The counter tops in the bathroom and kitchen were literally painted to cover up the outdated vinyl on them. The weird paint makes it look worse and chips very easily. This is cosmetic so I looked past it.

My electric bill is almost double what it was when we lived in a 2 bedroom/ 2 bath house because their buildings and doors are not insulated properly. My heater and AC constantly run. Not an exaggeration!!!

And then there’s the blatant and almost cruel false advertising in their ads and by their leasing office employees. In all of their ads online and on their pamphlets, they advertise TWO nice and WORKING pools. The entire time I’ve lived here they have both been closed and out of order I was told by the leasing agent they were in the middle of fixing them and that since they were broken we would be given complimentary passes to the Rec Center in Fairview Heights which has an indoor pool. Well, summer came, and we were only given 2 passes to the public, always crowded O’Fallon pool for 2 summers in a row. One of the MAIN reasons I picked this place to live was the WORKING pool in the ads. The leasing officer assured me they would be working by the end of the summer, and it was just a plumbing issue. They even pointed out the fact that there was a trench dug around the pools, letting me know they were currently working on them Lee mas

Should be sued for false advertising. The years we’ve lived here the pool has been inoperable. The “tennis court” and playground and overgrown and can’t be used. Instead of enforcing anything, they send passive aggressive emails. I had a noise complaint, and instead of telling the other tenants to be quiet, my boy Ty said to call the police. They lose track of important documents because the management team don’t talk to each other and it ends up being the tenants problem. DO NOT LIVE HERE.