City View at the Highlands Apartamentos

The long and short is - if you have other options, take them. Every day, we have a new rule. This week, no delivery people are allowed in the building. A few weeks ago, we received scathing emails about this being a non-smoking property. I don't smoke, but there are A LOT of people who do (and still are - on their balconies every night). We received a 15 hour advance notice of some contractor that needed to enter our apartment, we're supposed to get a 24 hour notice. Half the cardio equipment at... the gym is inoperable about half of the time. 4 out of the 6 machines randomly have no power and there's never been any communication as to why. The package room is a disaster. Package lockers? Please. Amazon doesn't use them. Packages are left on the floor and the room is unlocked from outside. We receive emails once a month about not putting trash bins out before 6pm and bring them in before 9am or we'll get a fine. We receive threats to tow vehicles constantly, if we park out front of the building and you must have a visitor pass (to be obtained during daytime hours), or they'll get towed also. We're no longer allowed to use the community room for private events. There's supposed to be a dog washing station, but it's really a giant trash bag over a hole in the wall for about 5 months. There's random candy wrappers, etc in the halls, because people can't pick up after themselves and we have no cleaning service. The front half where tours take place is spotless. The doors are propped open *all the time* this building is *not* secure. The number of times they send out things with a wrong date is pretty astounding. This is basic...and these are the people who will be in charge if (heaven forbid) anything serious happens like another flood? There have been many. Ask them why the carpet was replaced throughout the building! People have zero respect for your vehicle in the garage and drive like it. My neighbor's car was hit and we have cameras throughout the garage, but office staff couldn't figure out who hit the parked car.

The office staff - every one of them - are rude. They simply make excuses for their behavior and go on with their day. The answer to everything is either no, I don't know, or dead air. If you get a response, it's only after you followed up many times and they're mad like you're inconveniencing them. All of that sweet, fake care and quick response to emails you'll get when you apply will immediately evaporate once you sign the lease. Lee mas

The new assistant manager was a wonderful help when it came time for my lease renewal. I had some issues with the previous management team, and it’s been a lot smoother since the new team has taken over. She was really understanding of my situation and did her best to help.

I don’t recommend. Please go anywhere else. They set things up with you to never hear back and they are always changing their policies. And they also don’t at all pay attention here. I’m being charged with an electric bill all the way back to the beginning of last year. I’ve only been here for a couple months. I’m getting charged a couple others peoples bills. I have tried multiple times to contact management, leasing, and the owner about this situation and I haven’t heard anything back. They... add on to things you don’t realize so pay attention. And no complaints are dealt with so if you have an issue and would like resolved, I do not at all recommend coming here. Nothing gets done. Everyone is lazy and VERY unprofessional. Lee mas

All I can say is get use to hearing the fire alarm go off at least 3 times a month maybe even more If you move here. Especially at random times during the day morning mid day or night. I honestly don’t even go out my apartment anymore to check because everyone in the building knows it goes off for any reason. At the same it worries me because I live on the 5th floor with a one year old and I will never know if it’s actually a fire or not. As soon as our lease is over we are moving out. The new... owners of the building seem to not have any interest in the building and a lot problems in the building. Looks beautiful here in certain areas when they show you the building but living here is a different story. Not worth it. Lee mas

my roommate and I had a terrible experience living here. The first year was better than the 2nd year. Once the current management came in Hayman company, things went downhill very fast. Maintenance issues took months to fix, communication with the employees was basically non existent and overall the experience was not pleasant. Unfortunately I do not recommend living here.