21/3/25
Terrible Apartments and Company Owners
UPDATE: Ilene applied unjustified charges to my account ledger back in December 2024. It's my fault for trusting that my property management would act in good faith toward me.
INITIAL REVIEW: I have been living here since they first opened up (April 2023). Seasons at Plainfield Property Manager Ilene and Assistant Property Manager Stacy treated me unfairly compared to others in a way that made me feel targeted as a black woman. I came into the office on August 8th, 2024 to make a second noise... complaint and it was turned around on me. No action to remedy the situation was ever taken for my complaint. Although, action was immediately taken for my other neighbor (they're white) when a complaint was made about me. In the meeting, I was treated as the problem. I was berated several times for "going to my neighbor's door" to respectfully address the issue.
I questioned them about the racial discrimination that I had documented. They stonewalled the question. I was threatened by Ilene as she said, "We can show you the other side to us, is that what you want?!" She yelled saying that the conversation was over and that I needed to get out of their office. If I did not leave, she would call the police on me.
I left their office crying and in fear. I left my apartment after that "meeting" to stay with my parents for a while because I was that afraid. Later that day, I received a threatening and intimidating email from Ilene, not addressing my complaint from earlier that day, but reiterating to me to never knock on any neighbors doors to address an issue again, but to "come to them." She stated that if I did knock on a neighbor's door again that I would face consequences (this is not a guideline in the lease). Why would I continue to come to you when I have been treated unfairly not once, but twice? I've been dealing with anxiety, ptsd, panic attacks and depression because of all of this.
In regard to the apartments, they may look "nice," but there is a lot beneath the surface. The paiibt job & caulking is sloppy. The balconies are unsealed exposed wood. I have cut my feet on it several times. My bathtub is unstable and make cracking noises every time I get in. I feel like I will fall through it. The trash areas are always overflowing. NOISE is a big problem. You will hear everything. Please do yourself a huge favor and continue looking elsewhere because if you choose this place you will regret it. DO NOT MOVE HERE!!
Reseña de Apartments.com
Administrador de la propiedad en Seasons at Plainfield respondió a esta revisión
Thank you for taking the time to share your concerns. We are truly sorry to hear that your experience has left you feeling mistreated, unheard, and unsafe. We take allegations of discrimination and unfair treatment extremely seriously, and we want to... assure you that this is not in line with our values or policies as a management team or company.
We are especially concerned to learn that you left your home out of fear and have experienced emotional distress. That is never something we want for any of our residents. Our goal is to provide a safe, respectful, and inclusive community for everyone, and we sincerely regret that this has not been your experience.
Please know that we do not condone discrimination of any kind. We are committed to upholding all Fair Housing laws and strive to treat every resident equally and respectfully. If you feel you have been treated otherwise, we strongly encourage you to file a formal complaint with our corporate office so it can be reviewed and investigated thoroughly and independently.
In regard to the maintenance issues and noise concerns you mentioned, we apologize if these have not been adequately addressed. Your feedback is valuable, and we will review these items with our maintenance and operations teams to determine where improvements can be made.
As for the charges to your ledger, we are happy to review your account in detail and provide a full explanation. If there was any error or miscommunication, we want to resolve it quickly and fairly.
We recognize the seriousness of your concerns, and we do not take them lightly. If you're open to it, we would appreciate the opportunity to speak with you directly or with a representative of your choosing to listen further and work toward a resolution.
Thank you again for bringing this to our attention. We are committed to doing better and to ensuring that all residents feel safe, valued, and respected in their homes.
Sincerely, The Seasons at Plainfield Team
