The Township at St. Charles

Paola, thank you for taking the time to share this feedback. We understand how frustrating it is when a door and lock do not function properly, especially when it affects daily use of your home. This is not the experience we want for you. We’re... actively working to improve follow-through on repairs and would like to make sure this issue is fully addressed. Please contact the office so we can review the status and ensure the proper fix is completed. We appreciate you bringing this to our attention and thank you for being part of the community. Lee mas

Katherine, thank you for sharing your experience with us. We’re glad to hear you enjoy the location, and we understand how frustrating the intermittent water outages and older features in your home have been. Our team is reviewing the concerns you... mentioned, including the entry locks, so we can work on improvements. Please contact the Property Manager so we can get these immediate concerns addressed quickly. Lee mas

There’s nothing better than hearing our customers’ positive feedback! Thanks for sharing your experience with us.

We sincerely regret the difficulties you've faced with water shut-offs. This situation is well below the standard we strive to provide for our residents, and we apologize for any inconvenience your family has experienced. We want to assure you that... protecting our residents' wellbeing and comfort is our top priority. Our maintenance team is aware of the intermittent water issues and is actively working to resolve them. Thank you for your feedback, as it helps us improve our services. Lee mas

We're very sorry to hear about your experience in our building. We take your feedback seriously and want to assure you that immediate steps are being taken to address these cleanliness issues. Our goal has always been to provide a clean and... comfortable living environment for all our residents, so we sincerely regret falling short this time. Thank you for bringing this to our attention. Lee mas