The Township at St. Charles

I lived at this property for approximately 10 months, and unfortunately my experience leads me to leave a one-star review.
The property is outdated and, in my experience, poorly maintained. Hallways and garbage areas were frequently dirty and smelly, outdoor trash containers were often overflowing, and dog waste was regularly left throughout the property. Dogs were also frequently off leash.
I also had security concerns. Back entrances were often left unlocked, and my key only worked in one of… the two entrance doors. On one occasion, I had to call the police because intoxicated neighbors were physically fighting on my patio. The laundry facilities were limited and expensive, and some dryers damaged my clothes even on the lowest heat setting.
The studio itself had poorly insulated windows and doors, which contributed to high electric heating costs. The kitchen cabinets were also old, worn, and in poor condition. The fitness room, BBQ area, and other amenities were disappointing for the cost of living there.
Most disappointing, however, has been the handling of my security deposit. I left my studio in pristine condition, handled my move-out responsibly and respectfully, and believed I was leaving on good terms. More than 45 days after vacating, I still have not received my security deposit.
I contacted both property and leasing management multiple times seeking clarification and resolution. Despite my efforts to resolve the matter directly and respectfully, my most recent communications have received no response at all.
A little transparency, communication, and respect from management could have made my experience end very differently. Unfortunately, based on the property conditions and the way my move-out and security deposit have been handled, I cannot recommend this community. Read More