Windsor Lakes Apartment Homes

Random Inspections. The apartment is falling apart at the seems and the photos they post are not the apartment you get at all

Our two-year experience here has been nothing short of a disaster. If you ever want to reach someone, plan ahead. Calls go unanswered, emails vanish, and any attempt at communication feels like yelling into a black hole.

Our bathroom developed a "brown water" leak in the middle of the night. It took a week before we could shower again while a third party tore open the wall. The repair team left our belongings covered in dust. When I reached out about the mess, they scheduled another repair... requiring me to vacate the apartment with my dogs due to fumes. I rearranged my day… and no one showed up. Eventually, I was told they needed to reschedule. At that point, I gave up.

If you love surprise visits, you’re in luck—Windsor Lakes conducts frequent inspections. Halfway through our lease, we’ve already endured four, each requiring us to secure our dogs while we’re at work. The complex also conducts “maintenance” like bug spraying, which requires residents to empty their cabinets.

Safety? Don’t get your hopes up. Our packages and hubcaps were stolen, and the office suggested we “call the cops.” Even the officer who investigated requested camera footage—no surprise, nothing came of it. Dog waste is left all over the property, but unless you provide photographic evidence mid-act, management won’t lift a finger.

A storm blew off a gutter, leaving it dangling dangerously. Despite multiple calls and emails, nothing happened until I threatened to contact the city. Apparently, safety only matters when external authorities get involved—good to know.

And what do you get for these delightful experiences? Certainly not space. The apartments are small, provide minimal storage, and don’t even offer private outdoor areas. For the price we pay, you’d think we were living in luxury—spoiler alert: we are not.

This place is so unbelievably bad that I’ve wasted more time writing this review to warn others. I understand that pet-friendly housing can be hard to find, but trust me—I wish I had looked harder. Lee mas

I lived here for 5 days. Why so short you ask? My apartment was infested with cockroaches. And not just a handful, I’m talking at least a hundred killed in 5 days. Emergency maintenance states they can help you if your home becomes uninhabitable and that’s a lie. I called on a Saturday night and no one did anything about the roach infestation until 4:30 pm on Monday. They sprayed and said I might see a few. I found 20 dead on Tuesday at 8 am and killed at least 6 more before 11:30 am. My last... straw was when I found them crawling in my fridge and cabinet on my food. They took out my appliances and I found a nest the size of my fist. The leasing office told me I shouldn’t expect people to jump for me and change their schedule to help me out. I then asked her if she would like to switch homes for the night then and she walked away. Did they pay for my temporary housing? Of course not because they said it was habitable when law says different. They weren’t sending someone to deal with the ongoing issue until Thursday. It was Tuesday and they expected me to live in aj uninhabitable home. Very shady, do not live here. Especially in building 4! Lee mas

I will hate this place, forever. I will never forgive this apartment complex and their entire management team for how they have ruined the past year of my life. This apartment had a "clerical error" and accidently credited my account. I assumed I overpaid, because I've done that before, and two months later (without notice, call, or email), I now have an extra $790 charge on my account. I was not given a payment plan or any other options for that matter on fixing this issue that I did not cause.... For the past year, my checks have been on off intervals for my rent payments, because of this situation. Their have been so many experiences that I've had to just needlessly struggle through, because of their clerical error. Specifically, saving my kitten from dying because I didn't have the money to get him care in time, enjoying spending time with my family because I couldn't afford the gas to see them, being unable to contribute to my sister's wedding because I now have back rent, being unable to afford Christmas presents for my family, because I'm paying back rent, and having to delay an endoscopy for 2 months because of a "clerical error". On top of all of that I was still charged a late fee every month from the deficit I was forced into. On top of that, when I finally got caught up, I brought this exact situation up to their management team, once again, to see if their was some way they could rectify or pacify me from the hardship they forced me into. Do you know what they did, they gave me a one month curtesy late fee, so if there is ever a time where I have to pay my rent late, I won't be charged a late fee, one time. On top of that, there have been two separate instances where I was double charged a month's rent. If you are looking for an apartment, do not look here. I really wish that I could sue this place, but what can you do when you're a regular person working full time. Once again, I will hate this place forever, and I will never forget or forgive all those involved in this process. If I could curse them I would. I hope this helps your buying decisions. Lee mas

Lived here for three years with constant issues from the leasing office. They charge you for any wear and tear even despite being there for 3+ years, if it’s minor like small foot scuffs on the wall. The leasing staff never answer the phone and won’t give you a call back if you leave a voicemail. They never answer emails either. I would not recommend please listen to reviews because they are all bad from this complex!!