25/7/25
Verified Renter
I was initially placed into a room that was not completely cleaned and turned from the previous tenant, which was frustrating. I was moved to another room that was clean, however was not on the floor I wanted.
Reseña de Apartments.com
Administrador de la propiedad en University Village respondió a esta revisión
Thank you for taking the time to share your experience at University Village. We appreciate you bringing this to our attention.
We understand your frustration with the initial condition of the first unit. We strive to ensure every apartment is... move-in ready, and we regret that we fell short of that expectation in your case. We are glad we were able to move you to a clean unit, although we understand that not being on your preferred floor is not ideal.
We value your feedback and will use it to improve our move-in processes. If you would like to discuss this further, please feel free to reach out to us at universityvillage@trinity-pm.com.