Park Edge Apartments

As a current resident, I cannot stress this enough: DO NOT RENT HERE. If 0 stars was an option, that’s what I would give. They cannot keep maintenance staff so getting anything fixed is nearly impossible and takes forever. We had a leaking toilet that took 4+ months to be addressed. Our washing machine has been broken for over 2 weeks now with no timeline on getting it fixed. When I went in to the office to ask what was going on (over a week after submitting the maintenance request) I was told... by the lady at the desk “you live in an apartment, you have to expect that things will go wrong.” Let me be clear, it’s not that things are going wrong, it’s that they will not fix issues with amenities that we are paying for with our rent in a timely manner. We’ve been doing apartment living for the last 5 years and never had this hard of a time getting things fixed at our last complex. We are also going on about a week of absolutely 0 water pressure in the showers in our primary bathroom. Which has also not been addressed. Yes, we have another bathroom but we’re paying for a 2 bathroom unit that we can’t utilize. These are just issues we are having with our unit. The dumpster area has been destroyed for almost a year causing the dumpster to be sat in plain sight in the parking lot which is constantly overflowing with garbage. There’s also a carport that partially collapsed 6+ months ago that still hasn’t been removed or replaced. It’s completely dangerous. The “year round” pool is almost never open and is constantly filthy anyway so don’t get excited about that. Everything about this complex is a complete joke Lee mas

This place has gone downhill HARD. Maintenance is a nightmare, and often takes months. The pool was closed by the city for Health Violations and has remained closed ALL summer. The grass has gone to seed and is so long it is falling over. I moved into a "renovated' apartment and have had nothing but trouble. The shower walls are peeling, our ancient AC has broken twice now and soaks our floor with water. They refused to come fix it on a Friday (said we had to go all weekend without AC)... until we told them they need to put us up in a hotel then. Staff are unfriendly and do not care about the residents. Lee mas

The property used to be fairly decent. Now the standard has dropped to an all time low. The pool is broken and closed more than it's usable. Trash is all over the parking lot, there are no trash cans in the parking lot so you can't help by picking it up. The loose trash around the dumpster is always horrible and the smell is atrocious. Lately they aren't even keeping the grass cut. The package delivery concierge apparently was more trouble TO THEM than it was worth, so they stopped using it.... Now we are forced to go into the office, when it's open and convenient for them, to pick up our packages. That sounds like tampering with the US mail to me. And what they are charging for rent, and they don't even bother to ask their tenants how they feel, if they're happy, they clearly do not care and this is becoming one more trashy place that just takes our money. Lee mas

I began the leasing process 6 weeks prior to my move in date to avoid surprises, headache and frustration. Unfortunately, the team at Park Edge worked their magic to create chaos, stress and lost money. It felt as if I was dragging them along through their leasing process despite having 6 weeks to prepare, all while them assuring me all they needed to do was push a few buttons on their end, a task they were tardy accomplishing at each step. I called to ensure they received everything they needed... , but the employee I spoke to must never have delivered my message or Park Edge purposely doesn't call you back. I was told once approved I would receive a Welcome Letter alerting me who to contact for utilities and internet. After approval I called Park Edge twice asking for them to send the welcome letter packet. I was promised it would be sent the same day as my second call, it arrived 1.5 days later. The email urged me to “hurry” and “call to set up services ASAP” because my move in date was fast approaching. I completed my tasks immediately and called Park Edge to confirm. I was told I was in great shape and my move in date three days from then would not be an issue. 90 minutes later I received a call informing me the apartment I was promised would not be available because the remodel was nowhere near complete, Park Edge instead wanted me to take a different apartment that was missing some of the amenities I required, a bait and switch job. When I said that was unacceptable I was told they would work on another solution but that would need to wait until the next day because it was nearly quitting time and their blunder is obviously no real concern to them since they already had my money. Another missed deadline for them to call me so I drove to Park Edge and asked for my money backing and explained my frustration during the entire process. I was told I could not get my money back because they offered me a "solution" of moving into a different location missing amenities. Without a refund I walked out of their office and contacted their corporate office to file a complaint. Corp said they would research and call me back. It’s been three days and no call back. Save yourself the frustration and money and never deal with Park Edge in Lenexa, KS Lee mas

Office staff constantly changes, including management. Package delivery is the worst. Raised rent almost 10%, then wasted money replacing appliances that were perfectly fine. Work orders are never addressed. Run as far away as you can.