23/12/25
Terrible experience since new management took over
This place was a decent college home for my daughter before new management took over. Now, maintenance is needed, they sent men with no identification who will just walk into the apartment without stating that they’re maintenance or calling ahead of time even though you ask them too. Then, they don’t fix the issues and later it is blamed on the recent renovations and that the general contractor needs to take care of it. 4 months of a broken toilet. They’ve also recently switched to keyless entry... to all apartments and the app often does not work. We’ve asked for a key fob and even said we’d pay for it and still can’t get one. Meanwhile, my daughter has been locked out of her apartment several times due to the app malfunctioning. Justin the Tony have both been spoken to about this several times and it was even admitted that several people are having this same issue. We’re told there will be resolution or a call back and then we never hear back. There are plenty of better places in Lexington for your student to live.
Reseña de Apartments.com
Administrador de la propiedad en Latitude Lexington respondió a esta revisión
Hi, thank you for your honest feedback. We’re truly sorry to hear about your daughter’s experience during her time at Latitude Lexington. We understand how frustrating these issues must have been and regret that we fell short of expectations in... several areas. We want to assure you that we are working diligently to improve both our maintenance response times and the overall resident experience, including during projects such as unit upgrades. We would love the opportunity to review the concerns you mentioned regarding maintenance and our new access system. Please reach out to us directly at info@latitudelexington.com so we can look into this further. Best, Latitude Lexington Management Team