The Colony at the Oaks

I’m really disappointed with the customer service! Their representative yelled at us and didn’t let us in for a scheduled tour, I’m glad that we figured that out before we decided to sign any papers!

If I could have gave ZERO!!!
I came here in April to rent an apartment. I was shown the model and I was told that my apartment would look just like the model. I asked if the doors, countertops, kitchen cabinets closet doors wound all be the same. I was assured that everything down to new carpet in bedrooms would be replaced. I explained that I couldn’t move until May 15, she said that was no problem. I apply and paid the $200 to hold the apartment. I was approved and then received a email that... I had to sign the lease before 10 days of lease being produced or pay another $50. This was April 27 and I was not moving in until May 14 nor have I seen the apartment I am renting only a model. I told her I wanted to see the apartment before I sign lease. She said oh it looks just like the model I showed you, no worries. Someone is still living in the unit until first of the month. On Thursday May 12th I came to office with a check and asked to see or could I get the keys earlier to the unit. I was told they were not finished fixing, and cleaning. I had to wait until Saturday 14th my move in date. On Saturday morning at 10am when office open I was to pick up keys. I was still at Uhaul picking up my truck. She calls me at 10:10am asking when I was coming to pick up my keys. That she wasn’t going to be in office all day and was leaving. I told her that I’m on my way.
I get keys and she makes me sign a BLANK move in checklist without seeing the unit. Which at first I refused to sign but she wouldn’t give me the keys otherwise. I get keys and go in smh the bedroom carpets are wet, the doors are not same and have holes, chipped paint, there’s pet hair everywhere, yellow stains on baseboards and doors frames from pet urine. The cabinets in kitchen are damaged, have holes, don’t match, won’t close all the way. The dishwasher isn’t mounted in and fell out on me. The stove is filthy with used drip pans, pet hair stuck to bottom. The closet doors are scratched, dented, chipped and pet hair was painted to most of them. The outlets won’t hold plugs. The bathrooms don’t have safety outlets. The tub and toilet are slow draining and clogged. There’s yellow stains in and cat litter in bathroom closet. I stopped my movers and moved my bed and some boxes, clothes, and bathroom cabinet in, no furniture. I couldn’t get on the wifi and when I called Spectrum told me that the last resident is still in ResidentPortal.
I took pictures and went to lease office. No one called me, or came Lee mas

I’m so impressed by this place!! Apartments are gorgeous and wonderfully laid out and don’t even get me started on their amenities! I can’t wait to end my nights in the zen room :) Cant forget to mention the wonderful management team! So kind and informative, you can tell they love their jobs.

*Supposed to get cable in October
- “Gotta postpone till MARCH”
* Something messes up in apartment or building that SHOULDN’T be ignored
-“Oh no, we’ll send someone right out!” (Weeks late)
* Adds washer/dryer hookups in a small closet
-“Enjoy this toxic smell of horrible STRONG glue, without any accommodation to go somewhere else!”

AC went out for the third time since I have lived here. Called the office at 3pm to report the issue. Said someone would come right out. Called again right before 5pm and another worker told me the issue hadn’t been reported. Tried to call maintenance, who didn’t answer (way to go 24 hour maintenance availability ). Left me on hold and only could tell me she would keep calling maintenance. These new owners are not what they said they would be. Very disappointed.