District at Hurstbourne Apartamentos

As someone close to a resident at District at Hurstbourne, I’ve seen firsthand the serious issues with this property, managed by Brookside Properties. Maintenance problems go unresolved for weeks, and the management often makes promises they never keep. Even worse, they show newly renovated units during tours but assign poorly maintained ones after signing — a deceptive practice that misleads new tenants. When residents speak up to warn others, staff respond with disrespect and intimidation... instead of addressing concerns. Between the cockroach and rat infestations, the poor service, and the dishonest management, I would not recommend this place to anyone. Lee mas

I’m writing this review on behalf of a family member who currently resides at District at Hurstbourne, managed by Brookside Properties. As someone who has witnessed the situation firsthand, I’m deeply concerned about the treatment she has received and the overall condition of the property.

She has been reporting serious maintenance issues for over three weeks, with no effective response from management. Despite repeatedly assuring her that the issues would be resolved, nothing has been done —... only empty promises and delays. This is not just frustrating, it’s completely unacceptable.

On June 6th, she was treated with clear disrespect by office staff after expressing honest concerns to a prospective tenant about the real state of the apartments. Instead of listening, the staff reacted with hostility and refused her proper assistance. Such behavior reflects a troubling lack of professionalism and fairness.

Additionally, the property is plagued by cockroach infestations and rats are seen regularly across the complex. These are serious health hazards that residents have complained about for months, yet management continues to ignore them.

Brookside Properties has a responsibility to ensure basic living standards — and they are failing. Until they make significant changes in how they manage District at Hurstbourne, I would not recommend this property to anyone. Lee mas

Si buscas un lugar para vivir no te mudes aquí. Hace 2 semanas notifiqué problemas en el aire acondicionado mi casa no enfría y ya está acercándose el verano. Dicen que arreglarán y no hacen nada solo ignoran y cuando vas a la oficina hacen como que lo solucionarán y no hacen nada es una falta de respeto nada solucionan ni por la unidad han ido aún pasando por la oficina de la gerente. Creo que la incompetencia comienza desde ahí el personal que lleva el lugar no les interesa hacer un buen... trabajo. Gastan el presupuesto en cambiar el piso de los alrededores de la piscina para atraer a nuevos inquilinos y los problemas de los apartamentos los ignoran. Lee mas

Believe every negative review you read on here. I cannot begin to describe the disappointment I feel with this apartment complex. I have had issues since the first day of move in. From the discolored tub, the washing machine, water leaking from the ceiling when it rains, bugs in my apartment, a cracked window, dust in the vents, dirty dishwasher at move in, AC not working at times during the summer, the list goes on & on. I have been here for 5 months, & a fraction of these issues have been... addressed. Also, don’t expect anything to get replaced when broken. They’ll just paint over everything. My washer was broken 2 months into my move. Maintenance would come & “fix” it for it to not work. They eventually replaced it with a run down, used & dirty washer that I had to clean for a long time before I felt comfortable using. The window in my bedroom is cracked & rusty. They promised to fix it 5 months ago. Nothing has happened. Anytime I call to ask, they just say they don’t see a work order for it but will put in a new one, & in the moment I do get a message that there’s a work order, but only for it to not be addressed again 9/10. I got so exhausted of hearing that, I just stopped asking. The one trash compactor barely works. I can imagine there are thousands of residents here, but there’s only one trash compactor. It of course get overfilled & there is literally garbage all over a couple days out the week. It’s not a pleasing sight. As much as I want to not leave this negative review, they deserve it. Its heartbreaking living somewhere you’re paying hard earned money & don’t feel happy. Staff has never been rude, or anything, but as far as the flaws in the apartments, it is unacceptable. Lee mas

I've had a leaking roof for 3 months now and all they've done is say they'll "look into it." Every patch they've tried doesn't work and only causes more water to leak in when it rains. they refuse to hire contractors to take down water damaged dry wall to look up to find the leak or roofers to fix the roof. would give 0 stars if I could