24/1/26
Home rental/ maintenance
I would like to say for the most everyone is kind. My problem is l don't think the gate works half the time. The lounge I was showed when they gave me a tour is not open. My money I told them when I first got here knew I had rental insurance with state farm was not taken off with them a year and a half later to be told I can't have all the money they took from me. Oh I had to get proof of the insurance before they would take it off. First day I got the apartment they knew. My car was towed... because I was scared to come in the building. I felt unsafe. Roaches a big problem here.trash half picked up. Building is not clean at times. Weed smell ALL the time
Reseña de Apartments.com
Administrador de la propiedad en Icon Apartments respondió a esta revisión
Hello, and thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns regarding maintenance, pest control, parking, towing, and packages very seriously. Our team works to address these matters promptly, and we... have policies in place to ensure fair and consistent access for all residents. While we are unable to identify you, we would greatly appreciate the opportunity to connect with you directly to better understand your experience and work toward a resolution. Please reach out to our leasing office or email our Resident Services team at residentservicesKY@monarchinvestment.com, so we can assist further. Thank you for giving us the chance to improve and provide the 5-star service we strive for.
