James and Harrison Court

I’ve lived in Boston long enough to expect the occasional mouse—but this building has a serious pest problem. For over a year, I’ve dealt with a mouse infestation despite numerous maintenance requests. Management repeatedly places a few traps with no follow-up. My apartment is clean, on the third floor, and I still see 2–3 mice daily, which points to a building-wide issue.

The garage is unreliable and unsafe. The door frequently won’t open, and management’s solution was to leave a stick so... residents can manually press the force-open button—an obvious safety hazard.

Security is a major concern. The front doors can be unlocked from the outside, allowing anyone to enter. This is especially troubling given the surrounding area and proximity to a nearby shelter.

Amenities are misleading. The dog park is essentially an oversized pee pad that smells of urine. The gym equipment is outdated and poorly maintained. The pet spa is the only positive.

Laundry machines are old, very small, and expensive, often requiring multiple loads. Elevators go down periodically and lack current inspection certificates. Hallways are often dirty, walls chipped, and emergency lights nonfunctional.

Management is slow or unresponsive, and the only option offered to exit my lease was paying $9,000, which feels unreasonable given the unresolved issues.

Overall, this property is far below expectations for a Greystar building. For the price, I strongly recommend looking elsewhere. Lee mas

James Court is going downhill. They keep jacking up rents faster than anyone's income is growing. It doesn't matter how long you've lived here or how good a tenant you are. I've lived here almost a decade, just got my lease renewal, and the rent is almost 38% more than what I was paying just four years ago...almost $1000/month more! There are very visible signs at every entrance to our courtyard stating no dogs are allowed, yet there are dogs pooping on the lawn on a regular basis and no one can... be bothered to enforce the rule. The coffee machine in the lobby was recently out of service for over a month. I was told last year that a new printer would be installed in James Court so residents can print documents outside office hours (since the business center inside in the leasing office has been locked after hours for 3 years now)...still no printer! There has been a lot of turnover in the leasing office but they can't be bothered to communicate so we know who is running this place. Lee mas

James Court is generally a quiet, comfortable place to live. However, community rules need to be better enforced. There is a relatively small number of residents who don't pay attention to signage around the community or the rules laid out in their leases, or even commonsense etiquette in hallways and laundry rooms.

Great facility with great amenities and maintenance. Little bit of a noisy area because of the hospital, but great access to the medical facilities and close enough to Back bay.

Great staff at the front desk. Very friendly and communicative. Follow up very quickly to questions and maintenance requests. Grounds are maintained well.