3/6/25
DO NOT RENT HERE
DO NOT RENT HERE.
I moved into Vox on Two in mid-April 2025. Since then, it has been nothing but headaches and frustration. This is a poorly managed apartment community and your rent will simply be wasted money. To be specific, since we have moved in, we have dealt with the following issues:
(1) Our HVAC unit was totally rusted out and the unit was hanging on by a single screw, ready to fall at any moment (see photo). We called maintenance and they assessed the issue, telling us it would... take a month to fix. We told maintenance that we would like to be informed if there were any updates and that the maintenance team did NOT have permission to enter our apartment while we were gone. When we went on vacation, we were surprised to come home with holes in our walls (see photos) and paint/plaster all over our apartment. It appeared that maintenance did the work without informing us. Worse, they entered our apartment without informing us (which felt like a total violation of our privacy). Also, you don’t expect your apartment to be a mess when you come home from a vacation, having to spend hours cleaning up the mess you never anticipated. Poor communication and a violation of our privacy. That’s what we got out of this. It took a few weeks and several dozen emails and phone calls but the issue was fixed. We were left wondering: why didn’t anyone at the property check the HVAC unit before we moved in, especially considering how bad of a condition it was in? And why was no one held accountable for entering our unit without our permission?
(2) When we moved in, one of the three elevators in the building was not working. Over the course of two weeks, two out of three elevators were not working. For multiple days. Imagine trying to haul groceries to your fourth floor apartment when the amenities you pay for are not working.
(3) “Guaranteed” parking is anything but guaranteed. We came home after another trip to find that someone had parked in our spot. Because it was a Saturday, there was no one on site to remove the car so that we could park. Keep in mind: we pay $200 a month to park in this spot. SWe had to park our car 15 minutes away and pay extra just to resolve the issue while we waited for Vox to figure out what happened.
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Administrador de la propiedad en Vox on Two respondió a esta revisión
Thank you for your feedback. We’re truly sorry to hear about your experience and understand your frustration. The issues you described—particularly the HVAC condition, unauthorized entry, elevator outages, and parking challenges—are not reflective of... the standards we strive to maintain. Unfortunately, some issues are beyond our control as we rely on compliance and help from external parties as well as residents.
Since your move-in, we’ve taken several steps to address these concerns. We’ve spoken directly with our maintenance team to reinforce proper entry protocols and improve communication and cleanliness after service. We also reviewed our emergency response procedures after the parking incident and reimbursed your out-of-pocket parking expenses. We also had our elevator vendor on-site on multiple occasions to ensure no further outage with the issue that was discovered at the time of move-in. While these situations sometimes are unavoidable, we act quickly to ensure they get addressed as promptly as possible on our end.
Your experience has prompted important internal changes, and we’re committed to making meaningful improvements. We appreciate your patience and the opportunity to do better.
If there’s anything more we can do, please don’t hesitate to reach out to our management team directly.
