Serenity Apartamentos

Hi Shuya, literally it's been such a pleasure getting to know you! Living and working here gives me the opportunity to see residents who turn into neighbors and it's awesome having you here! We are so lucky to have residents like you who choose... Serenity! Thank you so much for your thoughtful and glowing review! We’re absolutely thrilled to hear that you’ve had such a positive experience living here. It means the world to us that our leasing office, maintenance team, and security staff have made such a strong, positive impression. We take great pride in being responsive, professional, and attentive to our residents’ needs, and it’s incredibly rewarding to know that our efforts are making a real difference.

We also appreciate you bringing the gym noise issue to our attention—it’s always our goal to listen, take action quickly, and improve your quality of life in any way we can. Your kind words and satisfaction inspire us to keep doing our best every day. Thank you for being a valued part of our community! Lee mas

Thank you for taking the time to share your feedback about your experience at Serenity. We appreciate your candid comments, which help us continue to improve. We want to ensure a more enjoyable living environment for you moving forward.
Please know... the management team has made efforts to connect with you, as we do not want you to feel unsettled another night. We would appreciate the opportunity to discuss your experience, explore potential solutions and value the opportunity to make things right.
We’re sorry to learn that the interactions with some staff members have not fully met your expectations. Your comfort and satisfaction are very important to us, and we take concerns like these seriously. We are currently reviewing your comments internally to ensure that all team interactions reflect the professionalism and respect we strive for. We strive for a welcoming team that enhances your experience here at Serenity. We aim to find an immediate solution that works for you. As well, Serenity's 24-hour concierge is available to assist you after hours.
Regarding your apartment location, Serenity has one home adjacent to the Yoga Room, and we understand that proximity to a fitness space may not be ideal for everyone. While we aim to clearly communicate these layout specifics during the leasing process, we welcome any suggestions that could enhance the resident experience in this area. We apologize that this impacted your move-in experience. We want to make this right—you deserve to love where you live.
If you’re open to it, our team would like to directly speak with you, explore possible solutions and work towards improving your future experience here at Serenity. Lee mas

Thank you for your thoughtful review! We're delighted to hear that you enjoy the Serenity community and all it has to offer. Our maintenance and concierge teams take great pride in providing excellent service, and it's wonderful to know their hard... work is appreciated. The stunning views, proximity to Olmsted Park, and convenient access to public transportation truly make Serenity a special place to call home. We’re grateful to have you as part of our community and look forward to continuing to make your experience here exceptional! Lee mas

Thank you so much for sharing your experience at Serenity—it truly means the world to us. We are absolutely thrilled to hear that you love calling our community home! Creating a warm, welcoming, and peaceful environment for our residents is something... we are deeply passionate about, and your kind words reinforce why we do what we do.

It’s wonderful to know that you appreciate the cleanliness, tranquility, and care that goes into maintaining our amenities. We want every resident to feel at ease, comfortable, and proud of their home, and hearing that we’ve accomplished that for you brings us so much joy.

A special thank you for highlighting Bridget—she is truly a gem, and we are so lucky to have her as part of our team! She embodies everything that makes Serenity special: kindness, dedication, and a genuine desire to ensure our residents feel valued and supported. We’re so glad she has made such a positive impact on your experience.

If there’s ever anything we can do to make your time here even more wonderful, please don’t hesitate to reach out. We’re honored to have you as part of our Serenity family, and we look forward to continuing to make this a place you love to call home! ????? Lee mas

Thank you for the awesome review! We're delighted to hear that you find our community clean and convenient, and that our team has been helpful and welcoming. Providing 24/7 concierge support is something we take pride in, so it's wonderful to know it... has made a positive impact on your experience. We appreciate your feedback regarding the move-in process and always work on improving communication to ensure a smoother transition for future residents. We're also thrilled that our maintenance team has met your expectations! We recently had a change in our Maintenace team thus this review is very impactful to us! Welcome home! ???? Lee mas