28/5/25
DISORGANIZED AND UNRELIABLE!!!
I strongly advise against renting at Malden Gardens. The entire process of application and signing a lease has been frustrating and unprofessional. After being approved for an apartment, the leasing agents started giving us confusing and inconsistent information.
Initially, we viewed a unit on the 8th floor. They told us we would be assigned a unit on the 15th floor which looks the same. We liked this floorplan and thus agreed to apply. After getting approval, they mentioned they'll assign us... the 8th floor instead of 15th floor which we also agreed. Eventually, they changed this after a few weeks and claimed they couldn't even tell us which units were available. They said we'd be assigned a unit one closer to our move-in date. They told us that all units look the same and so living in any unit will have a similar experience. This does not make any sense. How can you not give the renters an opportunity to choose which you initially agreed to?
It’s baffling that, even after over a month of being approved, they wouldn’t let us sign a lease or confirm which unit we’d be getting. This lack of transparency and organization is unacceptable, especially when you're ready to move forward.
Save yourself the stress—look elsewhere.
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