Windsor Village at Waltham Townhomes

We had to move out from 1 bedroom apartment after thuds and squeaks from our ceiling became unbearable. The apartment above got renovated and carpet got replaced with hardwood floor and it has become a nightmare. No proper sleep during the night, and very disturbing during the day.

As a current resident who has been very unhappy as of lately, I feel it's important to address a serious issue that has affected my overall experience: mice.

Unfortunately, we've had recurring problems with mice in the unit, as well as other residents I’ve spoken to. While the management has responded to maintenance requests, the issue hasn’t been fully resolved. Temporary fixes like traps and sealing small holes with fake foam that mice chew through, have helped for a moment, but they don’t... seem to address the root cause. It's unsettling to find signs of mice in your living space, and it's something that really impacts your sense of comfort and cleanliness at home.

I’m sharing this not to be negative, but because I believe tenants have a right to know about ongoing issues, and I hope management takes more proactive, long-term steps to address the pest control situation. This could be a great place to live if this problem is taken more seriously.

Many of my neighbors deal with the issue and have agreed maintenance and the leasing office don’t care to address the real issue! Lee mas

The property is there for many years and some rooms has recurring mouse issues. Once a mouse entered a place they would dig through a wall and come repeatedly.

Some has this issue some don't. If you get lucky and get one with mouse good luck. Keep all your food sealed in plastic container all the time. They will apologize and give you mouse traps and send pest control but the problem never go away.

If you move in, pay attention to any yellow gel that used to seal walls. They are likely used... for blocking mice hole. Lee mas

The property is there for many years and some rooms has recurring mouse issues. Once a mouse entered a place they would dig through a wall and come repeatedly.

Some has this issue some don't. If you get lucky and get one with mouse good luck. Keep all your food sealed in plastic container all the time. They will apologize and give you mouse traps and send pest control but the problem never go away.

If you move in, pay attention to any yellow gel that used to seal walls. They are likely used... for blocking mice hole. Lee mas

The air conditioning didn't work. At the end of the summer, still didn't work. There's a cord going through our apartment, & my kids & I trip on it several times each day. It was supposed to be fixed months ago, over the summer. It's December. They told me on the day I moved in, not before signing the lease that the plumbing was old. Oh yeah it is. We've had both toilets, & sinks overflow. I used to call maintenance, but they're so intrusive, I bought plungers, both for sinks, & the toilets.... Also, the day I moved in I was told their gates can blow down if they're closed down, & they're $500. Why not tell these things before signing the lease. I was in the shower when a maintenance man came in, all the way upstairs while I was naked. I mentioned it to the office, & they told me the air conditioner, that they were supposed to fix over the summer, had somehow leaked into the apartment below, so they had the right to let himself in. I asked couldn't he have called or texted begore so that I could be dressed? No, was the answer. But that they'd only enter like that for emergencies. Then the other day, they came in without notice, for a routine filter change. We had boxes against the wall that didn't fit in storage that my son moved for me against the wall. Our Christmas tree was up, but our decorations were not on the tree, but all over the couch, because my mother is in the emergency room, & I haven't had it in me to decorate, because we're not sure what's going to happen. So during this routine call, they complained that the boxes looked messy, & the decorations untidy. I'm unsure why they care. There's no damage, it's just storage in our living room, & I certainly didn't expect anyone. They wrote they'll be back next week, & expect me to move the boxes, & make it tidier. I lived at the Ridge, & never once had an issue. I'm moving back there as soon as I can. The tiny laundry machine never works, & I need the dryer to go through 6 cycles for each tiny load. The dishwashers also tiny, & dishes often come out dirty. The recycling is non existent. I paid less st the ridge, there was ample parking, & loved it. It was smaller, but it cost less, & was never so problematic. They're actually coming back to see if my boxes are neatly stored? So rude too, no privacy, so intrusive. Lee mas