Bell Annapolis on West

I moved into Bell West on Annapolis in Nov 2024. I was warned by my last property manager about a rodent issue, but Bell West’s staff (specifically Tysia) lied and said there were none. Not even 6 months later, I had a rat run into my apartment from the hot water room — while I was working from home with my toddler. I screamed and ran to the office. They said it was gone. It wasn’t. It ran out AGAIN later that day.

This wasn’t the first time either — I had already seen rats in the trash room... twice before. I stopped inviting guests over out of embarrassment. The parking garage was always broken, there’s no valet trash, and the neighbors constantly leave garbage out front. I also dealt with ants, fruit flies, and loud stomping from above. Pest control told me other units had roaches too.

I stayed in a hotel after the rat incident and never returned. They still tried to charge me for a full lease and threatened collections. No one from upper management ever contacted me. Meanwhile, they reposted my unit for $600 more days after I moved out.

This place is disgusting, dangerous, and dishonest. STAY FAR AWAY. Lee mas

I love this place! The move in process was the best experience I’ve ever had! The staff was so so friendly and caring. Kimberly S. Made the entire process personal and truly cares for the residents. I am so happy to be HOME!

This is by a wide margin the worst place I have ever rented. I've never seen such a money-grubbing awful company. Rather than just launch into a tirade, I'll tell you the facts and let them speak for themselves:

1. The second my lease was up, they raised my initially reasonable rent by 20%. When I complained, they "very generously" lowered the increase to 15%. Gee, thanks guys.

2. They recently implemented towing policies in their empty parking garage for the sole purpose of getting a... kickback from the towing company they use. After I asked where overnight visitors could park, I told my friend to park in the lot they specified. They towed him anyway and I had to pay $364 to get his car out of the lot. When I asked them to reimburse me because they told me that was where visitors should park, the woman in the leasing office basically told me to go pound sand. They have essentially made a side business out of towing their residents' cars from an empty lot that has no need for towing. It is basically impossible to have anyone visit overnight here.

4. They "forgot" that I had set up online bill pay from my checking account TWICE, then charged me a late fee for not paying my rent for three days, at which point they put a notice on my door and told me I had to pay a 5% late fee and a 3% credit card fee, which was the first I heard about it. I'm sure they forgot on purpose.

5. I was locked out of my house one night because my key would no longer turn the lock. After an hour of finagling I finally got in. I complained about this vociferously, they did nothing about it. I was eventually forced to go buy my own lock that worked because their maintenance people didn't care.

6. My dishwasher fell out of the counter. My toilet is broken and is full of black mold. My microwave is broken. Both of my exterior doors do not reliably shut.

7. The first month they tried to charge me ~$100 for electricity, which is ridiculous because I had the utilities put in my name on the very first day of my lease. After I showed them the bill from the electric company they finally waived that, but it took weeks.

Rent somewhere else. This place sucks and if you live here I guarantee you will regret it. And if you do... just remember to tack on about $450 to the rent price they quote you... $50 for parking, $100 for water and gas, and $100 for all the fees they will make up out of thin air every month. And $200 because they towed your car. Lee mas

Place sucks. Can't call the main office to speak with someone, literally, can't call and speak to someone in the office. Washers/Dryers in the units are European and take roughly 4 hours to do one load. Maintenance staff is so lazy. they don't like to replace broken things, just repair them. (Meaning you have to keep getting the same stuff fixed monthly) Place is overpriced and parking sucks. Don't live here. All the reviews on this page were provided by the staff in the main office. I legit... live in this horrid complex. Lee mas

DO NOT MOVE HERE. The problems with this building and management are never ending. First and foremost they have a huge mice and cockroach infestation. They have pest control come twice a month but instead of fixing the issues of where the mice are coming in they just do easy solutions and bandaid the problems. one of their responses to our infestation was " No where in your lease did it ever say that you wouldn't have mice". All of their appliances are cheap as well. The dishwashers do not work.... You have to run the dryer 3 times to get your clothes dry and the drawers don't properly close. It looks nice from the outside but I guarantee that this place is more of a headache then an enjoyable place to live. Management was so unhelpful that the residents had to start our own tenants union. Lee mas