3350 At Alterra

Please note that the majority of reviews are from people who did a tour, not actual residents. They ask everyone who tours to leave a 5 star review to obscure the plethora of negative reviews left by people who have ACTUALLY lived here. Management will stop working with you the day you pay your money and sign your lease. To residents, they are extremely unresponsive. My best advice for anyone who wants to live here is to get a lawyer. My short year here include multiple incidents where the... property management completely violated my tenant rights outlined in the lease agreement. Unannounced entries into my apartment for days-long maintenance projects, leaving trash and debris in my unit, over-charging my account and not responding within a timely manner regarding refunds, and this is just the tip of the iceberg. My final account statement showed I was due a refund after move out, and nearly 2 months later they have not returned my deposit or responded to any calls or emails on the topic. BY THE WAY, they do not respond to phone calls at all. Try the number on their website and see if anyone answers. Hopefully this review will prevent you from making the same mistake I did. Lee mas

Our tour guide Veronica was super nice and showed up great looking apartments. Amazing Service!!!

I feel so bad for current renters. It’s like they don’t care. Roach and pest roamed the hallway during my tour. Residents complained as I waited for my tour. There is clearly a ac problem. I’d stay away

This property has farmed out its customer service interactions to an AI. It will not allow you to email or text with a real person until you raise a complaint, at which point it says it will “forward your issue to a colleague” who will not follow up.

It scheduled an appointment with me to speak with a representative (who completely missed the appt and only called three days later), misquoted the prices for units repeatedly and kept adjusting my prospective move in dates without consulting me.

Been living here for almost a year and will be renewing my lease. Overall it's a solid place to live, but has it's downsides.

Pros:
- Generally pest free. I was super worried living DIRECTLY across from a trash room (literally), and was prepared for the worst, but in my 12 months here have seen exactly one single cockroach (already dead), and they came and did routine extermination that next week.
- Great Space (walk-in closets, LOTS of storage/cabinets), cannot beat the square footage for... the price!
- Solid Location (10 mins from D.C., shopping nearby, metro is walkable 15 mins, but would not do at night)

Meh:
- Maintenance: is very responsive (will come next business day for most things). That said I had a tense situation with my water heater that was constantly breaking over and over again. Finally spoke in person to the front desk manager and got a permanent fix that week (they offered to hire a 3rd party contractor if needed). No issues since!

Cons:
- Neighbors could be cleaner...will see dog pee occasionally in the elevators and hallway rugs. They used to steam clean the hallway rugs WAY more regularly when I first moved in, but have since slacked. So lots of "mystery stains" now.
- Luxury-"adjacent": don't expect real hardwood floors, or flawless paint jobs, that said, my bedroom carpet is lush and was definitely brand new on move-in.
- No real green space - just some strips of green to walk your dog.
- You learn to sleep through the occasional false fire alarms, lolz. (4ish in the last year)
Lee mas