Westwood Village Apartments

I'm on year 11 at Westwood Village. The carport is a blessing in the winter and the pools are excellent in the summer. My favorite amenity is having a laundry room just steps away from my front door.

The best thing(s) about this apartment are
1. Staffs( prompt in resolving maintenance requests)
2. Friendly neighborhood
3. Spacious outdoors
4. Great living room
5. Keeping apartment up to date.
6. Unique thing is summer and winter holiday contest with exiting prizes.

I’ve lived here for almost 4 years. It’s an older complex, but has been up-kept well. It’s spacious, quiet building, covered parking. Great location—easy to get to the highways and various stores in neighboring cities. The staff is nice and works hard to build community (in-person/virtually).

I moved to Westwood Village Apartments in June of 2003. I moved out briefly to house sit for my daughter in 2008 and returned back to Westwood Village in 2009. Management and maintenance have been awesome. By me still living here after all these years speaks volume.I would highly recommend living here.

My experience here has been more negative than anywhere I have ever lived before. When I did my walk-thru the smell was disgusting; it smelled like urine. The carpet was in such unacceptable shape and literally felt sticky when you walked on it, and there were corners that were frayed and pulled up with exposed nails. There was animal hair PAINTED in to my baseboards in my dining room. A piece of the fridge was falling off, there were weird little marks all over the counters which I have now... discovered are marks from the rubber bumpers on the bottom of appliances like toasters/blenders/microwaves, because the counters literally are so terrible that they stick so hard to these and rip them out. There were dead wasps all over my carpet. I sent pictures of all of this to them - they agreed to replace the carpet within a couple of weeks, which was great, but undoubtedly super inconvenient being that I had all my stuff moved in at that point. When the carpet people replaced my carpet they showed me the foam layer with literally DOZENS of urine stains all over it.

Over the course of the next couple of months - white paint had begun peeling from my bathroom sink and tub. You could clearly tell it had been painted to hide damage/wear - there were big chips of paint missing from the sink and the tub is now yellow. They did replace my bathroom sink. I currently have both of my bedroom windows covered in plastic to prevent drafts due to the windows being incredibly outdated and so poorly sealed. The plastic is inflated and the blinds still move even with the plastic on - so that right there should be enough to indicate that they need to replace the windows - but maintenance was pretty blunt that this wouldn't happen and offered to "install" better plastic over the windows for me if I bought it. Real life. My electric bill dropped down $100 in one month.

They are now charging me to get a key for the gym that I was never given. Apparently there is no way they made an error, and I must have lost the key. I can tell you with ZERO doubt, I never had the key. They went on about how they have a process that would make it impossible, but then tell me how on the day that I moved in I had to take my keys back because I didn't have the right keys for the building? Even with bringing this up - nothing. They told me $75, but ultimately offered to replace it for $20. I mean I'm glad for that, but I should not have to pay anything. Lee mas