365 Nicollet

BEWARE OF 5-STAR REVIEWS

When reading reviews, pay close attention to the dates. Most detailed positive reviews are from before the building sale and management change.

When I moved into 365 Nicollet about two years ago, it genuinely felt like a luxury building—great finishes, strong amenities, responsive staff, and solid service. Unfortunately, that experience has steadily declined over the past year, particularly during and after the ownership change.

As the former owners prepared to sell,... quality began slipping. Many residents I spoke with hoped things would improve under new management. Instead, rents increased sharply, new fees were added, and service declined further.

Key issues:

Rising costs: Rent hikes, new fees, and parking increases (some ~20%+).

Impersonal management: Communication now routes through AI, making it harder and slower to reach real people (impossible for a day or two, sometimes).

Reduced staff: Fewer on-site and maintenance staff, leading to reactive rather than proactive service.

Security cuts: Garage and common-area security patrols were quietly eliminated despite prior break-ins. Somebody was recently assaulted (!!) and this hasn't changed.

Delayed maintenance: Larger repairs drag on—I waited for 4+ months for bathroom repairs caused by poor ventilation (not neglect or anything on my part).

Deteriorating amenities: The golf simulator was broken for months and is very unreliable now. One of two coffee machines was removed, creating constant lines.

There were some surface-level improvements (signage, occasional free food, slightly cleaner common areas) for a bit but they all felt geared toward tours rather than resident experience. Even those improvements are gone now.

For prospective residents: be cautious. Charging top-tier prices while delivering mid-tier quality isn’t acceptable. Comparable downtown buildings offer equal or better amenities at similar overall cost (often with promotions even lower cost). While I love the location and don’t want to move, unless things change, I won’t be renewing. Lee mas

A few months ago, I would’ve said I loved living here and planned to renew my lease. But lately, I’m not so sure. With other nearby apartments offering similar quality, pricing, better amenities, and slightly more convenient locations, the decision is no longer obvious.

The removal of paper cups from the coffee stations is a small thing, but symbolic. It was framed as a green initiative, but it feels more like a cost-cutting move likely tied to the property sale. If sustainability were truly... the goal, improvements like better recycling, reducing plastic, or updating outdated systems would come first.

Many of us moved in when conveniences like the coffee cups were in place. Taking them away signals a shift in priorities. It’s not just about coffee (first world problem, I know), it’s about losing the thoughtful touches that made this place feel like home.

I hope management takes this feedback seriously. Lee mas

I love living here so much, but lately the music from the deck has been really loud, people have been pretty noisy, and in the garage they drive like they’re racing.

So glad I decided to move here! The staff is very helpful and reason is I’ve to messages. The building and units are well-taken care of. The units are better quality than most in this neighborhood, especially for noise reduction. The amenities like the sauna help to make this community stand out. I look forward to living here!

My move in was a pleasant experience and all residents I encountered were curteous and friendly helping hold the elevators open while I wheeled in carts from 5th floor to 8th floor several times.
I have felt a very positive vibe at 365. I am happy wih my new home and this lovely building.