8/8/25
I DO NOT recommend
The apartment we got was nothing like what we toured. There were some remodels done but they were done poorly. For example, the new flooring was not appropriately installed so there were gaps which collected dust, crumbs, etc. There were no coverings under the wall heaters allowing insects like spiders to have a free for all! This was reported multiple times through the "maintenance" request on website with minimal response. When I called, the individual LAUGHED at me. In addition, we were... charged for not having renters' insurance EVERY MONTH even though we had it and had to provide proof monthly.
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Administrador de la propiedad en Concierge respondió a esta revisión
Hi Anna, we’re truly sorry to hear about your frustrations and that you feel you were laughed at, that’s not something our team would ever do, and we take every concern seriously. We want to make sure your renters’ insurance is handled correctly so... you’re not charged unnecessarily. Please email your declaration page directly to our insurance department so they can confirm we have the proper documentation, ensure your policy meets the requirements, and remove any incorrect charges going forward. We appreciate you sharing your feedback and hope we can work together to make things right.