22/4/25
Would not recommend
I lived here for 6 months and had a recurring rodent/mice issue in my unit due to the building I was in. Although I had put in countless maintenance request to resolve the issue the problem was never resolved. It took multiple request and calls to management to get pest control to come out to my unit only for them to just lay bait in my unit and never follow up. The areas in the unit that the rodents were coming in and out from was never sealed or fixed despite my request being marked as... complete by staff without doing anything. This continued on the ongoing issues of having rodents. It’s very unfortunate that management expected me to stay in a unit that had rodents without throughly fixing the issue or providing a solution. The current community manager Michele is also very unpleasant, rude and lacks professionalism. I definitely would not recommend!!
Reseña de Apartments.com
Administrador de la propiedad en The Fairways Apartment Homes respondió a esta revisión
Thank you for your feedback. We’re sorry to hear about your frustration. We want to assure you that we take all pest-related concerns seriously and responded to your maintenance requests in accordance with our established procedures, including... coordinating with professional pest control services. While baiting is often an initial and industry-standard step in addressing rodent activity, we understand it may not have met your expectations for a complete resolution. We also want to clarify that our team did follow up on your requests, and any marked completions were based on the actions taken at the time. That said, we understand that pest issues can be complex, and we regret that despite multiple treatments, the situation persisted in your unit. Regarding your comments about our community manager, we are disappointed to hear this perception and will take your feedback into consideration. Professionalism and resident satisfaction are very important to us, and we’re committed to improving communication wherever possible.
