Providence Row

I have been living at Providence Row for 3 months and am already looking elsewhere. The staff is extra wonderful UNTIL you move in, and then they completely stop caring about you. (I could write a book about that alone). The apartments were poorly built. If you need maintenance they will NOT give you any sorts of heads up before coming…they won’t tell you the day or give you a window of time, so good luck planning around that! It was a nightmare for us, and the staff could not care any less,... please just trust me. The locks on doors have been broken ever since I moved in. Definitely not safe. I moved here for the coffee shop, but there’s been no barista for almost a month now. The concierge quit so good luck dealing with getting your packages. Even the lobby has an alarm that’s been broken for a month now and beeps so loud all day every day, literally every second. Just hate it here so much that I wanted to warn people. Their good reviews I’ve noticed are people who just finished their tour and are excited to live here, just like I was. Lee mas

Do not be fooled by the nice amenities at Providence Row.. the construction is cheap and the overall quality assurance/oversight is an abstract failure. This places an undue burden on leasing management focused on occupancy and profit beholden to the company and shareholders vice the paying customers. The leasing staff are not trained properly for quality assurance tasking, problem identification and process efficiency when it comes to new construction. Essentially, you are living in a... construction work zone without proper management. Several residents have discussed their move in issues. They range from:
Hot water heater not connected to power
HVAC system not working
Laminate flooring peeling up
Refrigerator water disconnected
Uneven flooring
Washing machine and plumbing connections are reversed.
Residents are burdened by conducting quality assurance on a level in which the contractor should be accountable for and the leading staff/company should require.
Construction- 0 stars

Property Management/Leasing
Overwhelmed and Under Staffed. Concerns:
No Concierge- Package delivery is an Easter egg hunt. No process in place that assists residents or delivery drivers
Building cleanliness is not maintained on a daily basis to include trash left in garage and laminate flooring dirty.
Constant fire alarm panel beeping in lobby.
Response time is lacking due to focus on occupancy rather than designated staff members to assist with tenants issues.
No designated process to QA apartments prior to renting
Property Management-0 stars
Leasing Staff- 2 stars- overwhelmed

Maintenance- response time has been excellent. They are responsible for two buildings.. one with old problems and one with new construction issues. They should have more staffing to address construction issues.
Maintenance- 3 stars due to response time

Cleanliness- I see more people standing/talking than cleaning and obviously it’s difficult to clean in a work zone. Areas around the building remain uncleaned for days. (Floors, elevator, exit doors, stairways, lobby, package rooms)
Cleaning-1 star

Amenities-unfinished
Not Rated..

Summary- Providence Row Phase II is NOT READY for occupancy. Talk to residents. Take time to thoroughly look at the property while touring. Do not get enamored with the glitter of the amenity spaces. There are numerous places more cost effective, better quality and properly maintained.
Overall-1 star





Lee mas

If you wish you pay the extra to live in a 'luxury' apartment community WITHOUT the 'luxury' experience, this place is it for you.
This place is not managed well. Very weak security, new building/units poorly built; already falling apart. They moved residents in way too early without proper timeline of making sure the it is ready. Fire marshall inspections are still going on every week, almost everything gets broken, and all the doors are open 24/7. NOT SAFE.

Providence row is a beautiful community, that’s well maintained and has great leasing professionals. I worked with Bre to find the right apartment for me and she helped me get all my concerns/questions promptly addressed at move in. 10/10 would recommend!

Just moved in to the luxury condos at Providence Row and could not be happier. A good demographic mix, amazing amenities - my kids are already using the hot tub, it is quiet and everyone is so nice. Oh and the barista in the morning is an added bonus to get my day started. Let’s be honest though the staff is top notch especially Bre! She helped me through everything and gave an awesome tour to my kids and I when we first stopped by! Thanks Bre!