Liberty Crossing

I would strongly advise anyone considering this apartment complex to look elsewhere. The staff is unprofessional, unreliable, and genuinely uncaring toward residents. Communication is consistently poor—emails and calls go unanswered, and when issues are reported, they are often ignored or handled with little urgency.

The condition of the apartments is equally disappointing. The units are outdated and poorly maintained, with old appliances and equipment that frequently cause problems. The... carpets are worn and clearly have not been replaced or properly refurbished in years. Despite paying rent that suggests a certain standard, there have been no meaningful updates or renovations to justify the cost.

The complex is also misleading in its advertising. The apartments do not look like what is shown on the website, which appears heavily edited or outdated and does not reflect the actual condition of the units. Additionally, the property advertises amenities that are not actually available. There is no fitness center, and it has been labeled as “under renovation” for over two years with no progress or clear timeline for completion.

Overall, this complex does not prioritize resident satisfaction or basic upkeep. Between the neglectful management, misleading marketing, lack of advertised amenities, and deteriorating living conditions, this is not a place I would recommend living. Lee mas

I am so tired of this apt complex. My AC is out again. For 3 years I have had this issue. My neighbors as well. It works when its cool outside the minute it gets hot the AC unit breaks. I always put in a work request but they don't get back to you. I still haven't heard back and it's been 6 days. I called the office all day last Wednesday and no one answered that day. The next day I got in touch with someone and they said someone came to my apt and they had to order a part for the AC.. funny... thing is I work from home and no one came here to do anything to fix my AC, mind you this is the 5th time its broken. I tried calling today and again no answer. I've called, emailed, and texted, still nothing. Lee mas

This place is disgusting……… management is a complete joke. You call them and they never answer you have to call them like 30 times or leave a voicemail and they’ll finally come months later. My bathroom ceiling was entirely filled with mold… it took them 4 months to come fix it… their solution was to paint over it… one of the bedroom rugs was soaked in water and it was making the entire bedroom stink sooo bad we couldn’t even walk inside… they’re solution was to put a fan which did absolutely... nothing….. the 1/2 bad toilet stopped working. They came to look at it and they said I needed a new toilet that they were going to order it and replace it. That toilet is still broken at that apartment I’m pretty sure….. living room closet and living room was getting flooded… they couldn’t figure out where it was coming from… solution: a fan…. My dishwasher was completely moldy, it took them 3 months to come fix it. They came to fix it and I didn’t even know they came inside… they come inside your house without any warning…. I lived in apartment 1215 and I’ve never seen such a disgusting place like this one. Pool does not work at all… laundry facility is filled with cockroaches… gym was always closed… the office never picks up the phone.. overall horrible… just stay far away from here Lee mas

I've lived at this apartment on two different occasions. I lived at number 1402 for two years and it was fine. Then a few years later I moved back and got apartment 1404. What the office won't tell you is that there is leakage in the walls of apartment 1404. I lived there for two years also (I was too poor to move to a different complex that was also in walking distance to my work). EVERY time it rained it would flood through the walls of the apartment and flood the carpets. There was mold... growing in the carpets and walls. I would tell the complex this every time it rained and they would just put fans in the apartment and hoped for the best. They refused to repair the problem. Would paint over walls to hide the mold. The carpet would be soaking wet any time it rained. Black mold everywhere. My boyfriend at the time was constantly sick with sinus infections because of the mold. Save yourself and never rent from here. They DO NOT care about tennets. Lee mas

There are cockroaches AND MICE! Their pest control that they hire only put two sticky traps in the apartment nothing more for the mice. The “preventative” pest control that is hired they spray your front door, bathroom, and kitchen. That’s it! And guess what still have rodents in my apartment! The office never answers any calls you have to call 20-30 times in a row just for them to answer. They don’t respond to emails. You put in a work order and they never come to fix it and when you call... asking when it will be fixed every single time they say there’s an emergency or there’s something more important to fix in the complex. The pool hasn’t been working for 3 years I found out. I moved in in 2021 and was told that the pool was functioning which it wasn’t! We were told it would be open Memorial Day 2022, it wasn’t open, it was still filled with filthy water. There are no parking lot lights which make it pitch black at night. There’s criminal activity in the neighborhood. They keep saying “changes will come with new management” it’s been 5 months, the only change that has happened is increase in rent if I had decided to renew. This place isn’t worth it, spend the extra money to go somewhere nice and where you’re cared about as a customer. Lee mas