Avana Matthews

Thank you for taking the time to share your feedback. We’re glad to hear that your experience in the community and with your neighbors has been positive over the last five years.
We’re truly sorry to learn that your final experience has not met the... standards we aim to uphold. That is never the impression we want to leave, especially with a long-term resident. If you’re open to it, we would appreciate the opportunity to speak with you directly so we can better understand what occurred and work to make things right.
Thank you again for your residency and for sharing your thoughts—we value your feedback and wish you all the best moving forward. Your Avana Matthews Team Lee mas

Hi, Thank you for taking the time to share your feedback. I’m sorry to hear that noise has impacted your experience—your comfort at home is important to us. We’d love the chance to talk with you directly so we can better understand the situation and... work toward a resolution. Please feel free to reach out to the office or email us at avanamatthewsmgr@greystar.com. We truly value you as part of our community and want to make sure you’re enjoying your home. Lee mas

Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to let us know how your experience has changed. While we're glad to hear you don't find the community completely lacking, we take your comments about... maintenance seriously.

Our goal is to provide a high standard of service, and it's clear we've fallen short in your case. We’re actively working on improvements and would love the opportunity to address any outstanding concerns you may have. Please feel free to reach out to the office directly or email us at avanamatthewsmgr@greystar.com so we can make things right.

Thank you again for your honesty — it helps us grow and do better.

— The Avana Matthews Team Lee mas

Thank you so much for the kind words! We're thrilled to hear you're enjoying the pool and gym—and we agree, Morgan is truly awesome! We'll be sure to pass along your shoutout. Let us know if there's ever anything you need! ??

I’m truly sorry to hear about your recent experience, and I want to sincerely apologize for the frustration and inconvenience you've encountered. This is not the experience we strive to provide at Avana Matthews.

We’ve recently been working to... improve communication, service times, and vendor processes, and your feedback helps highlight areas we still need to work on. I’d really appreciate the opportunity to speak with you directly so we can fully understand the situation and work toward a resolution. Lee mas