Spring Forest Apartamentos

Excellent Fast and professional .
I am very satisfied about their performance.

Fast and efficient! Always prompt and thorough service from all of the staff.

This lease period was genuinely one of the worst experiences I have ever had as a renter and the problems began on day one.

Firstly, I was allowed to move in a few days prior to maintenance being completed between tenants. This included fixing and repairing a mail box with no door, replacing door knobs on the bedrooms and closet as they did not have them at the time and moving a dryer from the dining room to the closet where it belonged. Wendy, verbally promised me that each of these things... would be done and maintenance would be in and out of the apartment initially to finish their last few tasks something that never took place without me having to intervene. However, I will come back to this as I believe it is more important to lay out events in chronological order.

The day of lease signing - I inspected the apartment (as one should when starting a new lease) and photographed each and every issue I discovered. Additionally, it was during this time that I would discover that Spring Forest Appartments had failed to properly disclose that the unit was absolutely infested with German cockroaches. A serious health hazard which they failed to resolve over the entirety of my lease.

Following this discovery I requested pest control come by and it was scheduled. Pest control did come by however - it did nothing to resolve the infestation. Kicking off a cycle of multiple visits which never seemed to fix the problem at hand.

Meanwhile, during this time, a month had passed and the maintenance which was supposed to occur as verbally promissed would be preformed - was not performed completely.
During this time I had no mail box for over a month - and I never received my $1500 deposit back in the mail from my previous apartment due to this. This issue had been ticketed multiple times (closed without resolution) and then finally required an email to be sent to the upper management to be resolved. This is unacceptable.

After this was completed, a two month period in which I had no more issues would start however, this would not remain the case. This would be the last successful repair before the next period of issues would be kicked off in which we would file a ticket for repairs and maintenance would simply close it without action.This occurred on a repair to the weather seal on the door multiple times, the stove - which took three months to repair and was not properly repaired until the city code enforcement office was contacted. Lee mas

**** ROACH INFESTED APARTMENTS***

I WOULD NOT RECOMMEND THESE APARTMENTS UNLESS IT IS YOUR LAST RESORT OR YOUR ONLY OPTION.

DEALING WITH MANAGEMENT HAS BEEN NOTHING SHORT AND OF A PAIN AND ABSOLUTELY POINTLESS.

Save the generic response on these reviews as I will not be speaking with the property manager again. She didn’t find value in following up with me to make sure that the issue was rectified or to resolve so she can handle it when I move.
1

Living here has been a nightmare. Don't let the pictures fool you - you won't be getting a renovated unit, it is a bait and switch. Before moving in, I was switched between units 3 different times. I had to go through the process of setting up utilities 3 separate times for each time they decided to arbitrarily change my unit. When I moved in, the cleaning crew was still there so we had to wait for them to finish. After the cleaners left the place was still disgusting. The carpets were dirty and... the bathroom was a mess. I did not have hot water for 6 weeks because the maintenance team did not know how to fix the problem. The whole time I was assured by the office that they were "waiting on parts," however, that was later admitted by the property manager to be a lie. She claimed that she had thought it had already been taken care of. The people that work at the office are extremely stupid and seem to be legitimately mentally deficient. The neighborhood is trashy and unsafe. This is only a short list of all the things that have made living here a nightmare. Lee mas