Burlington Pointe Apartments

Hi,

Thank you for taking the time to share your feedback and for being a valued resident over the past two years. We’re glad to hear you’ve had a quiet experience with no pest issues and that our management team has been helpful — we truly... appreciate it.

We understand the desire for in-unit washers and dryers, and while our current building layout does not support them, we are always reviewing potential upgrades for the future.

Regarding package safety, we are sorry for any inconvenience this may have caused. Unfortunately, package theft is a growing issue everywhere, but we do offer solutions to help protect your deliveries. Residents are welcome to:

Have packages delivered directly to the leasing office during business hours for secure pickup.

Request deliveries to be placed inside our package lockbox when available.

Use delivery services that require signature confirmation or Amazon Hub/UPS Access Point options.

We hope these options help ensure your packages arrive safely. Thank you again for your review, and please feel free to reach out to our office if there is anything more we can do to improve your experience.

Warm regards,
Burlington Pointe Management Lee mas

Hi
We are very sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service or comfort we aim to provide.

Please know that we do not have a property-wide mice infestation,... but whenever a pest issue is reported, we schedule professional pest control immediately and continue service until the issue is fully resolved. We take these matters extremely seriously, and we would like to address your concerns directly and promptly.

We also apologize if your prior concerns—such as a neighbor’s balcony, flooring, or HVAC resets—were not communicated back to you. That is not the communication standard we strive for. If you can kindly contact the leasing office, we will review your work orders and ensure that any pending items are handled right away and that a follow-up inspection is completed to verify everything is resolved.

Regarding maintenance response times and renovations:

Renovations vary by unit type, and we strive to be transparent about each apartment’s features prior to move-in.

Maintenance is committed to completing work orders as quickly as possible, and we are happy to reassess any repairs that may need correction.

We truly want you to feel comfortable in your home, and we are here to help reduce the stress you are feeling. Please contact us at your earliest convenience so we can work with you one-on-one and make this right.

Thank you,
Burlington Pointe Management Lee mas