23/1/26
Said I had an apartment ready but then ghosted me for 2.5 weeks
I never officially rented here but had a very poor experience in the leasing process. I had applied for a lease and submitted the needed paperwork and payments and was told my lease and documents were coming shortly and then got nothing and they were unreachable for nearly 3 weeks. I emailed several times to no response and when I called no one picked up and the voicemail box was full so it was impossible to leave a message. Finally a day before my requested move-in date did I receive a call... saying I was good to go but had still received no documents. I requested to cancel the never sent lease and they did agree to refund me the application fee and deposit to their credit so I am only out my time, but this was still an overall extremely frustrating experience.
Reseña de Apartments.com
Administrador de la propiedad en Harrison Yards respondió a esta revisión
Thank you for sharing your experience. We sincerely apologize for the lack of communication and the frustration you encountered during your leasing process. This is not the level of service we strive to provide, and we understand how disappointing... and stressful this situation must have been—especially when preparing for a move.
We appreciate you acknowledging that the application fee and deposit were refunded, and we regret that your time and expectations were impacted. Your feedback has been shared with our team so we can address the communication breakdowns you described and improve our processes moving forward.
