Stonehill at West Orange Apartamentos

Really nice place, amazing decoration all around and really nice people working. Also really good amenities, after work is so nice to go to the gym and pool.

Nickel-and-diming is part of the modern landlord business model. It’s fine, I get it. But BNE dials that up to 11. Two dollars for every guest that comes over and needs to park. I could go on. But whatever. The real nickel-and-diming in my opinion is related to the trash chutes. They are frequently broken and unusable. This becomes the problem of the residents. A sign was put up that you have to keep your trash in your apartment until the chutes are working. Last time they were broken, it took a... week for them the get fixed. So, let your garbage bags sit and rot on your floor, I guess? Or you have to walk to dispose of it in the dumpsters on the third floor, which discriminates against the pregnant, disabled and elderly. If you get fed up and leave your trash in the refuse room? Oh they WILL fine you. $100-$200. Yup. They will find you and fine you, as evidenced by constant smug emails from building management about how they are watching the CCTV cameras and they KNOW who you are if you dare do that. Don’t like your upstairs neighbor and want to move to a different unit? Oh you have to pay for that too. One month of rent. Literally just to move to a different apartment in the same building. In my last building I moved FOUR times just bc I felt like it and building management was fine with it and even encouraged it - and didn’t charge a fee.

At one point the garage door was broken and stuck in the “open” position. This happened in the last building I lived in too… except they fixed it in 24 hours AND posted a security guard by the door to ensure it wasn’t a way in for trespassers. Here, it was broken for MONTHS and left totally unguarded. Anyone could have waltzed on it. Or even animals. Deer, raccoons… both animals that are in abundance in this area and carry rabies… the list goes on. It was a huge security risk and there is no excuse for something to take that long to fix, especially in a so-called “luxury” building. So if you care about safety and security… this may not be the home for you. The restroom outside the gym was also out of order for several months before they fixed it. The worst example is probably the elevator bank on the third floor. I am SO SORRY to all the third floor residents who had to hear it beep incessantly for MONTHS before it was fixed. How did you sleep? If you move here, make sure your unit is FAR away from an elevator bank in case it happens again. Lee mas

Many issues with the apartment itself requiring lots of work orders within the first month. Other than that part of it, great experience all around!!

Outside of apartment construction issues requiring a lot of work orders in the last month, our experience has been great!! The people are friendly, beautiful grounds surrounding the apartments, great views, the amenities are plentiful.

Beautiful grounds and amenities. Apartment is wonderful. All the staff is very friendly and so helpful! I am very pleased so far and would recommend this well managed complex.