Stride West

Thank you for sharing this feedback. We’re glad to hear that Stride West makes you feel safe and that your privacy is respected. Creating a secure and comfortable community for our residents is very important to us.

Warmest Regard,
Stride West

Thank you for taking the time to share your concerns. We appreciate hearing from long-term residents, especially those who know the community well and care about its success.
We understand the frustration caused by maintenance staffing changes and... recognize that consistency is important. Staffing challenges in maintenance have affected many large communities, and while that does not lessen the impact on residents, we want to assure you that we are actively working to improve retention, staffing levels, and overall service reliability. Our goal is to have a fully supported maintenance team that can meet the needs of a community of this size.
Regarding amenities and associated fees, these services were introduced with the intent of enhancing the community and supporting rising operational costs. We understand that not every amenity will be valuable to every resident, and we recognize that this has caused frustration. Your feedback has been noted and will be shared with ownership for review as we continue evaluating community needs and costs.
We value residents who have made this community their home for many years, and your feedback helps guide future decisions. If you would like to discuss these concerns further, we welcome the opportunity to do so.
Thank you again for your honesty and for being part of our community.

Stride West Lee mas

Thank you for taking the time to share your feedback. We’re happy to hear that you’re enjoying your spacious apartment and the features it offers. We understand your concern regarding the time it takes to address maintenance requests, and we... sincerely apologize for any delays you’ve experienced. Our team is actively working to improve response times and ensure all service requests are completed as efficiently as possible. We appreciate your patience and for making Strides West your home.
Warmest Regards,
Reese
Community Manager Lee mas

Dear Verified Renter,
Thank you for bringing your concerns to our attention.
Regarding emotional support animals (ESAs), you are correct that under New Mexico and federal law, breed restrictions cannot be applied to ESAs with proper documentation.... We understand that this can raise concerns for some residents, and we do our best to ensure the safety and comfort of all community members while remaining in compliance with the law.
I also want to acknowledge your concerns about the cooling systems. We understand that swamp coolers have limitations, especially during extreme summer heat or periods of high humidity. While they are the standard cooling system for our community, we recognize that they may not always provide sufficient comfort for every resident. As such, residents are welcome to use alternative cooling methods as needed. Your feedback is valuable.
We also take pest control and general maintenance very seriously. If you are still experiencing issues such as roaches or outdated apartment conditions, we encourage you to submit a maintenance request so we can address it promptly.
We appreciate you taking the time to voice these concerns. Your experience matters to us, and while not everything may be resolved overnight, your input helps drive the improvements we aim to make across the community.
Please let us know if there’s anything further we can do at this time.
Sincerely,
Reese Lucero
Community Manager Lee mas

Dear Anonymous,
Thank you for taking the time to share your experience. I'm truly sorry to hear about the challenges you faced during your time at Stride West, particularly with the delays in addressing your swamp cooler issues. I understand how... serious the situation was, especially with an elderly resident in the home and the extreme summer temperatures.
Please know that your feedback has been heard and taken seriously. What you described does not reflect the level of service we aim to provide to our residents. I apologize for the lack of communication and the delays in addressing your maintenance requests — both of which are unacceptable, and we are currently reviewing what went wrong in these instances to ensure they are not repeated.
While I regret that your experience did not meet expectations, I appreciate your honesty and hope we can use your feedback to make meaningful improvements going forward.
If you have any remaining concerns that require follow-up, please feel free to let us know.
Sincerely,
Reese Lucero
Community Manager Lee mas