Arabella 101 Apartamentos

Hi,

Thank you for sharing your concerns, and we’re very sorry to hear about the ongoing issues you've experienced. We completely understand how frustrating it can be to deal with persistent odors and package theft, and we sincerely apologize for the... impact these issues have had on your living experience.

When the smoke compliant was brought to our attention we took action right away. While we have been addressing this with reminders and letters to tenants, we will escalate our efforts and take more immediate action to ensure the no-smoking policy is enforced effectively. Our goal is to provide a clean, comfortable living space for all residents, and we’re committed to resolving this issue.

Regarding the package theft, we've have been continuously working to prevent this from happening and will continue to do so.

We truly appreciate your feedback, as it helps us identify areas where we can improve. If you would like to discuss these issues further or if there's anything specific we can do to assist you, please don’t hesitate to reach out to us directly at arabellamanagement@dermotcompany.com or 212-253-2882.

Again, we apologize for the inconvenience, and we’re committed to making the necessary changes to improve your living experience.

Best regards,

Arabella Management Lee mas

Hi,

Thank you for taking the time to share your thoughts. We’re truly sorry to hear that your experience has been so disappointing. We understand how frustrating it can be when things don't meet your expectations.

We want to assure you that we're... aware of the issues you've raised, and we are actively working to resolve them. We're committed to improving the overall quality of the building, and we're addressing both the ongoing repairs and upgrades needed to enhance the living experience for all tenants.

We value your feedback and would love the opportunity to discuss this further with you. Please feel free to reach out to us directly at arabellamanagement@dermotcompany.com or 212-253-2882 so we can better understand your concerns and ensure we’re doing everything we can to improve your experience.

Again, we apologize for the frustrations you’ve encountered and appreciate your patience as we work toward making meaningful improvements.

Best regards,

Arabella Management Lee mas